Group Travel Specialist

7 months ago

Remote, Canada CAA North & East Ontario Full time

**CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.**:
CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We are an equal opportunity employer with some excellent benefits.

**Why work with us?**:

- We help people develop their professional interests and support career development within the Club
- We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage*
- (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)_
- Generous paid time off policies
- Defined Contribution Pension Plan
- Our members are the best, and all our full time staff are members
- (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)_
- We do good things for people. As a not for profit, we advocate for passenger rights and safety on the roads. We sponsor car seat clinics; offer free battery tests and a host of other member services.
- We offer Educational Travel Tours (familiarization trips) to our travel employees.
- Generous discounts on merchandise sold in stores and applicable discounts on travel.
- You will not be bored We are a medium sized employer (less than 200 employees) who do a lot of interesting things.
That means our employees are empowered to ask questions & provide input and we can act on it quickly.

**POSITION: Group Travel Specialist**

**LOCATION: Work-From-Home**

The Group Travel Specialist actively contributes to the growth of Together, Groups by CAA Travel within the CAANEO region. They collaborate with the Manager Product Development, Travel and Groups to explore and assess opportunities for group development, with the objective of increased sales and incremental revenue for CAANEO.

The Group Travel Specialist is responsible for all aspects of operating Together. Groups by CAA Travel. They design itineraries, provide quotes, reservations, and oversee financial operations to ensure accurate booking processes, smooth departures, and successful on-tour experiences.

The Group Travel Specialist promotes established group departures through in-person or virtual presentations, including presentations to club Members. The Specialist represents CAANEO at industry events, trade shows, or customer service meetings to build and strengthen relationships with customers and stakeholders

The Group Travel Specialist travels throughout CAANEO territory, including driving to CAA Travel Stores, as well as internationally when required. The Specialist may be called upon to host or train group hosts, such as President Cruises, in a work-abroad capacity.

**Responsibilities**:
Group Travel Program Development:

- Work alongside Manager Product Development, Travel and Groups to craft and develop CAANEO’s wholesale group travel program, offering innovative and captivating travel experiences for customers.

GDS and AXIS Diary Management:

- Manage group air space. Create and manage groups in AXIS live and train systems. Create and maintain wholesale costing spreadsheets and work alongside Finance Director and Manager Product Development and Groups for approvals.

Partner Relationship Management:

- Build and maintain strong relationships with Destination Management Companies (DMCs) and industry partners to leverage favorable group terms and conditions.
- The Specialist may be required to travel to World Travel Marketplace on occasions to ensure they are kept up to date on new DMC’s in the market.
- The Specialist will be required to work with the Manager Product Development, Travel and Groups to vet all new partners as per CAANEO company legal requirements.

Data Reporting and Strategy:

- Regularly report group sales data to the Manager, Product Development, Travel and Groups and collaborate on effective business development strategies.

Support for Store Travel Consultants:

- Work alongside the Manager to create and provide training for all CAANEO Travel Consultants
- Assist store travel consultants with inquiries regarding Together. Groups by CAA Travel departures.

Training and Documentation:

- Develop and maintain front-line group travel training materials, including Quick Reference Guides and NEO Training Pages, to ensure high-quality service delivery.
- Working with Manager, Product Development, Travel and Groups on new and updated training content regarding Together, Groups by CAA Travel departures.
- Provide training and sales support to other clubs selling Together, Groups by CAA departures.

Presentations and Events:

- Collaborate with the Manager Product Development, Travel and Groups to promote established group departures through in-person or virtual presentations, including presentations to club Members in collaboration with CAANEO’s Travel Marketing t

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