Claims Vendor Manager

4 weeks ago

Remote, Canada The Commonwell Mutual Insurance Group Full time

**Job title**: Vendor Manager

**Job Location**: Remote

**Who we are**:
The Commonwell Mutual Insurance Group is not just another insurance company; we are a P&C Mutual company with solid grass roots within our community. We’re proud to be a leader within the P&C industry offering a Mutual experience rich with history, opportunity and exceptional customer service. We are committed to profitable growth, team development, ingenuity, build on strong connections in our remote first work environment. We encourage a work-life balance and we are serious about what we do.

**Our promise to you**:
Here at The Commonwell, we are all about _**Protecting Individuals, Together **_Our vision is to continue to build an environment that develops and attracts the very best by empowering everyone to foster a workplace where everyone can perform at their very best, be their authentic self and bring their whole self to work.

**The Opportunity**:
The Vendor Manager is responsible for overseeing and the performance management of multiple claims vendors within the claims department. Having a strong working knowledge of the appraisal guidelines, you will also be responsible for leading the Appraisals team, you are accountable for ensuring the Appraisal team is working with accuracy and timeliness on reviewed estimates. Establishing and maintaining key relationships with key stakeholders both internally and externally, this role will perform the active management of vendors, including independent adjusters, legal, rental, auto body and contractors amongst other key member experience vendors as well as our internal appraisal team members. The Vendor Management program includes actioning key supervision of controlling cost, reducing cycle time, audit, mitigating risk, and enhancing member experience within our territory. Enabling key partnerships with vendors to develop and advance our key programs, such as Express Care, Catastrophic Loss deployment building procedures that enable an ease of doing business with our members and employees. The incumbent will have responsibility for the oversight of vendors and related expense reduction initiatives and the supported management reporting. The Vendor Manager will ensure that all aspects of legal and contractual obligations are sufficiently managed.

**Who you are**:

- Ability to collaborate with team on vendor management and vendor audits
- Effective manage escalations on vendor performance and requests by vendor community.
- Active working relationships with all functional units within the organization
- Significant breadth of industry contacts including, but not limited to, other Ontario farm mutuals and professional associations to support competitive intelligence
- Established working relationships with relevant supporting vendor and expert networks

**How you will create an impact**:

- Research and develop process improvements in dedication to continuous improvement
- Acts as coordinator for ensuring appropriate resources are utilized in the effective resolution of claims
- Reviews claims queries and complaints and takes appropriate action where necessary
- Ability to make onsite decisions when presented with a set of facts or circumstances
- Consistently displays significant integrity approach to all aspects of analysis and contractual discussions with existing and prospective vendors

The expectation for this role is that the incumbent has attained the relevant technical knowledge and relationship management expertise that is deemed expert in their respective area of claims management. In addition, but not limited to, job knowledge will include the following:

- Strong knowledge of claims related issues and ability to provide appropriate guidance and assistance on these claims.
- Performs and leads quality assurance audits and provides reporting on team performance, identifying areas for maintenance and improvement, developing corrective measures where necessary Provides guidance and coaching in estimate review strategies for appraisal team when required
- Leads sustainable employee engagement index scores through effective communication, recognition, and authentic leadership
- Specialist in member value chains, building vendor process to exceed member experience with vendors and produce excellence in banner performance.
- Ability to manage Request for Proposal (RFP) and/or Request for Information (RFI) processes efficiently and effectively during contract reviews, renewals, and execution.
- Strong ability to work with key ACE vendors to enable superior member experience, cost controls, reduced cycle time and enhance quality for our members.
- Knowledge of all relevant regulations, including the Insurance Act, pertaining to relevant processes and claims
- Strong working knowledge of all vendor management reporting systems, including Xactimate, ARMs and Audatex and/or Mitchell.
- Strong negotiation skills, utilized in effective management of vendor service, costs and experien

  • Bilingual (English-french) Customer Service Claims

    4 weeks ago

    Remote, Canada Phoenix A.M.D. International Inc. Full time

    IMMEDIATE OPPORTUNITY AVAILABLE **Bilingual (English-French) Customer Service Claims Specialist**: - Based in our Bowmanville Head office. - + $19/hr to start and great benefits plus lots of extras. - Monday to Friday, 9am to 5pm (40 hrs). **Main day to day responsibilities**: - Check in /communicate with customers to help resolve their claim/issues. -...

  • Accounts Payable Administrator

    4 weeks ago

    Remote, Canada Calian Full time

    For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools and companies that make the world...

  • Project Management Intern

    2 hours ago

    Remote, Canada FreshFind Full time

    **About us** We are collaborative, creative, supportive and our goal is to FreshFind began during the pandemic as a platform for farmers markets to modernize their operations and do e-commerce. We currently offer professional services and an online marketplace for local vendors of all kinds across Canada. We are on a mission to empower amazing local,...

  • Project Manager

    3 weeks ago

    Remote, Canada Kaleyra Full time

    **Responsibilities**: - Engage with Kaleyra customers and internal stakeholders to understand project scope, business objectives, risks and product requirements - Work closely with other team engineers to consult and coordinate on the deployment and implementation plan with all players (Telco operators, customers, platform and solution engineers) involved...

  • Branding Manager

    3 weeks ago

    Remote, Canada EyeCarePro Full time

    **_EyeCarePro_** is the industry leading digital marketing agency serving American and Canadian optometry practices. We are a virtual company, employing a global team of Web Development, SEO, Marketing, Sales and Customer Support experts. We are looking to hire a creative, tech savvy and efficient **Branding Manager** to join the marketing team. **Job...

  • Contract Managers

    4 weeks ago

    Remote, Canada Axiom Talent Platform Full time

    We are currently seeking contract managers to join our network. This position is remote, however you must be located in Ontario or Alberta, Canada. **Main responsibilities**: - Red-lining, editing, drafting, and negotiating contracts and agreements with the legal team to facilitate company goals cross-functionally - Reporting on contract analyses (i.e....

  • Service Center Representative

    24 hours ago

    Remote, Canada Sedgwick Full time

    Service Center Representative IF YOU CARE, THERE’S A PLACE FOR YOU HERE For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything...

  • IT Project Manager

    24 hours ago

    Remote, Canada IQVIA Full time

    **Role Summary** IQVIA is seeking an IT Project Manager with Mergers & Acquisitions Project Management experience to support high-growth areas across multiple business units. **Responsibilities** - Lead small to medium sized cross-functional teams in the execution of identified projects - Manage, monitor and motivate project teams for completion of tasks -...

  • Cyber Security Manager

    1 hour ago

    Remote, Canada Vidyard Full time

    Vidyard is the video platform that's built for business. Sales reps, marketers, and corporate communicators use Vidyard to record and share videos that grab attention and deliver their message in a personal, impactful way. It's the video tool of choice for Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers,...

  • Payment Specialist

    4 weeks ago

    Remote, Canada Alberta Blue Cross Full time

    Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision. Working...

  • Manager, Customer Construction, Na

    2 hours ago

    Remote, Canada Vantage Data Centers Full time

    About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and...

  • Risk Operations Analyst

    4 weeks ago

    Remote, Canada Uplift Full time

    Uplift’s mission is to help people get more out of life, one thoughtful purchase at a time. Our enterprise Buy Now, Pay Later solution is used by the world’s most loved brands including Southwest Airlines, Carnival Cruise Line, Universal Studios, and more. With flexible pay over time installments, we empower consumers to buy what matters most while...

  • Regional Service Manager

    4 days ago

    Remote, Canada Aerzen Canada Full time

    *** Regional Service Manager East provides insights to Regional Director on service needs in the eastern region: from Ontario to the Atlantic provinces. Responsible for the planning, development, and execution of onsite services and inhouse repairs according to the business objectives of the company. Lead a team of service professionals in accomplishing...

  • Manager, Communications

    3 hours ago

    Remote, Canada National Nursing Assessment Service Full time

    **About National Nursing Assessment Service** The National Nursing Assessment Service (NNAS) is a Canadian not-for-profit organization that provides credentialing services to assess Internationally Educated Nurses’ (IENs) education and professional experience to inform the licensing decisions made by provincial nursing regulatory bodies. With nearly 10...

  • Enterprise Systems Manager

    31 minutes ago

    Remote, Canada IQVIA Full time

    Job Overview **Responsibilities**: - Sets the direction for organization's physical conferencing solutions and the corresponding experience and capabilities - Conveys product/solution vision to engineering, implementation, and support teams to ensure cross-team alignment - Responsible for experience design, standards, and corresponding implementation -...

  • Learning and Development Analyst

    4 weeks ago

    Remote, Canada Alberta Blue Cross Full time

    Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision. Working...

  • Program Manager Ii

    4 weeks ago

    Remote, Canada Astreya Partners Full time

    What this Job Entails: The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal...

  • Associate Brand Manager

    15 minutes ago

    Remote, Canada Diva International Inc. Full time

    **Associate Brand Manager** Since 2001, Diva has been challenging the period status quo with the DivaCup®, the original, reusable, convenient silicone menstrual cup. We have moved beyond tradition, redesigning the look and feel of the feminine hygiene industry with better products. In September we were very excited to introduce our latest innovation, the...

  • International Marketing Manager

    7 days ago

    Remote, Canada Gordian Full time

    Gordian’s Public Sector Marketing Manager will contribute to the company’s growth objectives through the development and execution of strategic and tactical marketing initiatives to support Gordian’s products and solutions in the Canadian market focused on Broader Public Sector and MASH entities (municipal, academic, schools and healthcare). This role...

  • Growth Marketer Manager

    2 weeks ago

    Remote, Canada Architech Full time

    Company Description Our Dream Team has a main hub in Toronto, but expands across Canada and Kraków, Poland. Our team consists of over 100 certified technical experts in our Product, Design, Engineering, and Delivery disciplines. Our values drive our culture of success: Think Big, Be Open & Collaborate, Never Fail a Client, Grow Our People, Do the Right...