Enterprise Customer Success Manager

6 months ago


Remote, Canada Orum Full time

The Customer Success Team’s Mission is to support and enable our customers to successfully engage their team and prospects in a more personal and human way. We work to understand our customer’s business, proactively provide solutions to challenges, and ultimately help their business innovate and transform using Orum.

The **Enterprise** **Customer Success Manager **owns the customer lifecycle, beginning with customer onboarding, through adoption and enablement, and renewal achievement. Part mentor, project manager, consultant, and product specialist, Orum Customer Success Managers are passionate about helping customers improve their sales development efforts and be successful with Orum. This team will work closely with Sales to understand customers’ business objectives, design and execute a customer success plan to ensure customer objectives are truly met, and will help to identify ways we can deliver increased value through broader and more mature use of Orum.

**Salary**:$141,000 OTE CAD. We respect your time and don't intend to waste it.

**Please keep reading...**

**Responsibilities**:

- **Onboarding - **Work with new Orum customers to provide onboarding, integration help, education, and documentation to drive long-term customer success & value. Strategically Configure, Test, Document, and educate both Orum and Customer resources on system design to ensure long-term success, you'll be a critical piece of our product development feedback loop.
- **
Success Outcomes and Risk Management - **Understand customer growth goals, strategies & initiatives, and establish a best-in-class product experience solution. Drive adoption of Orum's product features to maximize the value provided. Recommend best practice use case of Orum based on an understanding of the customer’s business, use cases, success criteria for getting value, and data. Identify & build relationships with key Executive Stakeholders within your portfolio. Remain up to date on Orum's product features and developments and use the cases to drive customers to best practice standards, and catalog as needed. Proactively escalate at-risk customers and ensure internal visibility by providing regular updates, status, and next steps on a regular cadence
- **
Documentation - **Produce internal best practices and customer user stories to strengthen the implementation process

**Must Have**:

- 6+ years of Customer Success experience in B2B SaaS
- 2+ years of experience managing large enterprise accounts
- Must be comfortable working with VPs and other senior business leaders at large enterprises
- Willing to travel 25-50% of the time for customer onsites
- Must be comfortable with ambiguity, independent, detail-oriented, and can thrive in start-up environments, including a fast-paced, high-growth environment.
- Familiar with Salesforce, Outreach, SalesLoft, and related sales techConsistent track record of delivering high renewal rates and meeting up-sell quota.
- Strong passion for being hands-on technically and product savviness.
- Experience collaborating with cross-functional teams within a customer organization to support a joint outcome.
- BA/BS or Equivalent Experience

**Nice To Have**:

- Experience in Saas Customer Success or Sales Development / Sales is preferred.



  • Remote, Canada Meltwater Group Full time

    **Description** What We’re Looking For: Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their...


  • Remote, Canada SysAid Technologies Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking a Customer Success Manager for our Strategic/Enterprise Customer Segment to join our team l to support some of our largest Global customers. Your primary responsibility will be to drive net retention, and usage, and build customer relationships....


  • Remote, Canada Improvado Full time

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...


  • Remote, Canada Igloo Software Full time

    **Why this role is important**: The Customer Success Manager is responsible for ensuring customer adoption, creating advocacy for the Igloo platform, developing referenceable relationships, and most importantly creating the strategic business development plan and customer success path. The Customer Success Manager has exceptional relationship & interpersonal...


  • Remote, Canada WISK.ai Full time

    **About the Role** We’re looking for a dynamic Customer Success Manager to lead client onboarding and help with ongoing service delivery. You’ll work proactively with a portfolio of new restaurant and bar clients, ranging from single locations to enterprise clients, to ultimately drive success while ensuring they get the maximum value from WISK. This...


  • Remote, Canada Athennian Full time

    **Customer Success Manager** **Full-time, Permanent** **Remote within Canada** **Company Overview** Athennian increases trust in business. Our products help legal, finance, and tax teams be transaction and audit-ready by organizing business entity and corporate structure information. Over 370,000 business entities in almost every country are managed on...


  • Remote, Canada Samsara Full time

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...


  • Remote, Canada 1Password Full time

    We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to...


  • Remote, Canada Expedibox Full time

    **Your Role at Expedibox** Expedibox specializes in the sale and operation of smart parcel lockers that connect, simplify, and optimize the shipping and receiving of parcels. As one of Canada's leaders, we are excited to expand our team and are looking for a bilingual Customer Success Manager to serve and retain our existing customer base. If you are...


  • Remote, Canada Wiser Solutions Full time

    Company Description Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available...


  • Remote, Canada AdButler Full time

    * We’re Bootstrapped, Profitable, and Growing. Our success comes from building a great platform that solves our customer's problems. Our growth comes from constantly expanding and improving our platform. We believe that great products can only be built by great people. So we’re on a quest to find the smart, creative, and motivated people, and create an...


  • Remote, Canada b2bscale.io Full time

    The **Customer Success Manager** makes sure that every client gets incredible results. You are also responsible for making sure that they have an incredible experience as a client. **Location: Fully Remote! **We are an online company, you are not required in any physical location. **OTE**: $60,000 to $80,000 per year (CAD) **Growth Opportunities**: 1....


  • Remote, Canada 1Password Full time

    We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to...


  • Remote, Canada Pollard Banknote Ltd Full time

    We are looking for a driven and energetic Digital Customer Success Manager to join our Digital Engagement Team in a remote capacity, ideally in the Eastern or Central time zones. As a Digital Customer Success Manager you will be involved in overseeing initiatives, projects, and opportunities for Pollard Banknote’s digital product line with its’ North...


  • Remote, Canada 1Password Full time

    We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to...


  • Remote, Canada Browse AI Full time

    **About Browse AI** At **Browse AI**, one of the fastest growing SaaS startups in Canada, we're redefining the future of how millions of people access and use web data. We've empowered over 300,000 teams and individuals, democratizing access to web data that was once a luxury only big enterprises could afford. By joining our award-winning team, you'll be...


  • Remote, Canada ROAR Full time

    **About ROAR**: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons,...


  • Remote, Canada 1Password Full time

    We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to...


  • Remote, Canada Social Pinpoint Full time

    **Social Pinpoint** and **Consultation Manager **are leading providers of innovative community engagement and stakeholder relationship management solutions. We're committed to delivering exceptional value to our clients and ensuring their success through our products and services. As we continue to grow rapidly, we're seeking a dynamic and experienced...


  • Remote, Canada Trip Ninja Full time

    **Who are we?** Trip Ninja is a global travel technology company specializing in complex travel. We develop technologies that increase profit margins for travel companies while providing travellers with savings. We believe that the ability to travel is a beautiful thing and are on a mission to make travel smarter and more accessible. We are looking for...