Lead Coordinator, Academic Administration

2 weeks ago

Ottawa, Canada University of Ottawa Full time

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroads of cultures and ideas, where bold minds come together to inspire game-changing ideas. We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

**Position purpose**:
**Reporting to the Manager, Academic Accommodations**:
Coordinate front-line service processes and business processes related to the planning and implementation of adaptive services and testing. Directly supervise and act as the primary point of contact for test proctors, internal and external service providers (sign language interpreters, note takers, transcribers, etc.). Find solutions to special requests, take opportunities to review, develop and implement processes according to best practices. Communicates promptly, effectively and accurately and finds solutions to the many problems presented in order to develop a rewarding academic experience.

**In this role, your responsibilities will include**:
**Serving front-line students**: Act as a resource person for the community by informing them in person, in writing or by telephone, about the various services offered, eligibility requirements, university life, student services, university regulations and other options for post-secondary studies, while ensuring the quality of the information provided, in both official languages.

**Assess needs and make recommendations**: Anticipate, analyze and interpret student needs, determine policies and processes to be implemented, diagnose and make recommendations to resolve student issues and ensure that recommendations are implemented. Resolve complex issues and ensure necessary follow-up.

**Supervision**: Supervises the work carried out by the employees and suppliers under his/her charge. Determine priorities, provide advice on achieving individual objectives, develop training plans (group and individual), motivate staff, provide coaching and provide feedback. Raise awareness of management tools to increase employee engagement within the sector to maximize employee productivity and minimize employee turnover.

**Course and exam management**: For students with disabilities in their care, coordinate the schedule of courses and exams in connection with identified service providers. Validate information and coordinate the human resources allocation process related to student needs. Coordinate operational logistics and ensure the establishment of the necessary staff. Ensure that the services provided meet the needs identified by learning specialists.

**Representation and Information Transfer**: Participates in various committees and meetings related to business processes or student service and shares information with the team. Work closely with departments, services and associations to ensure the quality and relevance of services. Act as a consultant to university faculties and services.

**What you will bring**:
Bachelor's degree in health sciences, psychology, education or other related field (or equivalent experience).
Knowledge of administration normally acquired through post-secondary training and several years of experience in a similar role.
At least 2 years of supervisory experience.
Increased knowledge of high school, college, undergraduate and graduate school programs and a minimum of 5 years experience in a school setting.
Experience in providing customer service.
Experience interpreting, communicating and implementing processes, policies and procedures.
Ability to deal with conflicting priorities and meet tight deadlines in a fast-paced work environment
Ability to concentrate in an open, challenging environment where multiple interruptions are a reality at all times.
Ability to manage multiple files and be thorough.
Ability to make decisions that may impact students, staff or department members.
Tact, diplomacy, discretion and good judgment.
Experience collecting and analyzing data and writing administrative and statistical reports.
Experience in implementing strategies and activity plans for students.
Excellent communication skills to understand the needs of students and employees.
Excellent organizational skills
Organizational and analytical skills, excellent judg

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