Advisor, Academic Administration

4 weeks ago

Ottawa, Canada University of Ottawa Full time

**Follow us on **LinkedIn**

**Job Type**:
Employee

**Duration in Months** **(for fixed-term jobs):
12

**Job Family**:
Academic Administration

**# of Open Positions**:
1

**Faculty/Service - Department**:
Office Studies

**Campus**:
Main Campus

**Union Affiliation**:
SSUO

**Date Posted**:
May 13, 2024

**Closing Date**:
May 24, 2024
**Note**: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

**Hours per week**:
35

**Salary Grade**:
SSUO Grade 09

**Salary Range**:
$69,478.00 - $87,764.00

About the Faculty of Education

The Faculty of Education, along with its commitment to the promotion, advancement and dissemination of knowledge in the field of education in general, is actively involved in teacher training. Located on the unceded ancestral lands of Algonquin peoples, the Faculty of Education is proud to promote equity, diversity, and inclusion. Moreover, according to the latest QS ranking, our faculty is ranked among the top 100 in the world, and fifth in Canada, for research.

**Position purpose**:
**In this role, your responsibilities will include**:

- ** Operational Services**: Works within a team to ensure the delivery of essential academic support services, and acts as an expert to resolve complex support requests from clients across the faculty. Implements operational processes and prioritizes requests to provide quality client services according to established operational and customer services norms. Monitors quality and integrity of data, to ensure operational processes and services are functioning normally. Intervenes quickly to correct data and ensures appropriate communications and follow-ups with parties involved.
- ** Business Analysis**: Proactively contributes to the evaluation of clients’ business and operational requirements, both explicit and implicit. Investigates and proposes improvements to procedures and the development and implementation of new solutions as deemed necessary. Writes business cases, communicates and validates with IT owners within the faculty or the institution, managers and other stakeholders in order to maximize the fit and effectiveness of proposed solutions while minimizing the impact of obstacles.
- ** Process Analysis and Design**: Document activities, analyse results, provide statistics and prepare reports for different processes keeping in mind impacts on the faculty, the schools, students, regulations, and processes.
- ** Service excellence**: Provide thorough, clear communications and quality follow-ups in all aspects and dimensions of work. Support students, colleagues, and business partners by demonstrating competence, professionalism, a positive attitude, and remaining solution oriented.

**What you will bring**:

- University Degree in Commerce, Administration, Computer Science, Information Technology, Management Information Systems (MIS), a related field, or/and an equivalent combination of education and experience.
- A minimum of 3 years’ experience
- Knowledge of the structure of the programs, the courses offered and the stakes of university programs.
- Experience in the use of information management systems, particularly with the student information system, and databases.
- Knowledge of University’s business rules and processes
- Knowledge of project management methods and practices
- Strong capacity for critical analysis and problem solving.
- Strong attention to detail for working closely within systems and across different environments
- Ability to adapt to changing requirements and processes, challenge ideas, and accept new methods and procedures.
- Strong organizational skills, to work under pressure, in a team and to meet strict deadlines.
- Ability to negotiate with higher authorities while demonstrating diplomacy.
- This position may require the incumbent to work outside of regular office hours and on weekends.
- Bilingualism - French and English (written and spoken)

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**:Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
**Initiative**:Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
**Client Service Orientation**:Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
**Teamwork and Cooperation**:Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

**Note: if this is a union position**:The hiring process will be governed by the current collective agreement related to t

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