Intermediate Coordinator, Academic Administration

1 month ago

Ottawa, Canada University of Ottawa Full time

Job Type:
Employee

Duration in Months (for fixed-term jobs):
N/A

Job Family:
Academic Administration

of Open Positions:
1

Faculty/Service - Department:
Academic Administration

Campus:
Desmarais Hall

Union Affiliation:
SSUO

Date Posted:
November 30, 2023

Closing Date:
December 11, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:
35

Salary Grade:
SSUO Grade 07

Salary Range:
$55,245.00 - $69,783.00

About the Telfer School of Management

The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students,200 faculty members, over 100 staff members, and over 30,000 alumni.

At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.

Position Purpose:
Under the supervision of the Academic Administrator, the incumbent will provide support by coordinating and executing various academic and administrative activities related to numerous requests, course scheduling, exam management, follow-ups, and information gathering to ensure an exceptional student experience is delivered. Execute administrative tasks, such as teaching evaluation requests, providing answers to general and recurrent questions from students, colleagues and other faculties. Assess requests and redirect them to appropriate resources when required. Organize and maintain the student electronic files. Keep them up-to-date and maintain the integrity of the information management system.

In this role, your responsibilities will include:

- Assess student needs: Assist with the student needs evaluation process by contributing to the analysis, identification and interpretation of procedures and policies. Translate and transmit the student needs to the direction of the Undergraduate Studies Office for improvement purposes of given policies and procedures. Ensure direct operation of student files in various cases (course registration, letter of permission, etc.)
- Direct students to the appropriate service: Gather, evaluate and communicate the relevant information in order to redirect students to the appropriate services and ensure they receive the proper support to improve their academic performance for retention purposes.

What you will bring:

- Knowledge of administration and/or business principles usually acquired through postsecondary studies and several years of experience in a similar role.
- Knowledge of the University's international exchange programs and experience in supporting the coordination, promotion and implementation of international exchanges.
- Knowledge of academic programs at the high school, college, undergraduate and postgraduate levels
- Experience researching and analyzing data as well as creating administrative and statistical reports
- Knowledge of and experience in electronic file management
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet
- Capacity to deal with conflicting priorities and respect strict deadlines in a fast paced environment
- Organizational skills, excellent judgment and attention to detail
- Bilingualism: French and English (spoken and written);

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click

here

to find out more.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 - Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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