Lead Coordinator, Academic Administration
1 month ago
The University of Ottawa—A crossroads of cultures and ideas
The University of Ottawa is home to over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroads of cultures and ideas, where bold minds come together to inspire game-changing ideas. We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong
About the Faculty of Social Sciences
The FSS comprises nine departments, schools and institutes, which offer undergraduate, masters and doctoral programs in both English and French. With its 10,000 students, 260 full-time professors, and wide array of programs and research centres, the Faculty of Social Sciences plays a key role at the heart of the University of Ottawa. Its graduate students are supervised by excellent researchers and undertake cutting-edge research in the Faculty's masters and Ph.D. programs. Along with its complement of about 100 administrative employees, the faculty is proud to provide a collaborative working environment that inspires new ideas, encourages creative ingenuity, and promotes excellence.
**Position purpose**:
Under the supervision of the Supervisor of Academic Services, c oordinates frontline service and functional processes for the Office of Undergraduate Studies. Serves as the primary point of contact for Senior Officers as well as students/Work Study. Finds solutions to special cases, takes opportunities to review, develops and implements processes according to best practices to ensure efficient operations while maintaining harmony and a team atmosphere.
**What you will bring**:
Knowledge of administration normally acquired through post-secondary education and several years of experience in a similar role.
Extensive knowledge of high school, college and undergraduate programs. Minimum of 3 years experience in a university academic environment.
Experience supervising and organizing work in a changing environment.
Experience providing front line customer service.
Experience interpreting, explaining and implementing processes, policies and procedures.
Ability to deal with conflicting priorities and meet tight deadlines in a fast-paced work environment.
Ability to manage multiple files and be thorough.
Ability to make decisions that may impact students or employees in his/her unit.
Ability to exercise tact, diplomacy, discretion and judgment.
Knowledge of university administrative structures and processes is an asset.
Experience in data collection and analysis, administrative and statistical report writing.
Excellent communication skills to understand the needs of students and employees in his/her unit.
Organizational and analytical skills, excellent judgment and attention to detail.
Willingness to work outside of regular business hours, evenings and weekends on occasion.
**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
**Initiative**: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
**Client Service Orientation**: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
**Teamwork and Cooperation**: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
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