Program Assistant
3 months ago
**Classification & Regular Hours**:
Hours per Week: 35
Salary Grade: Level N
**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
**About Us**:
Western Engineering creates, disseminates and applies knowledge for the benefit of society through excellence in teaching, research and scholarship. Western Engineering will be a destination of choice for the world’s brightest minds seeking the best learning experience at a leading Canadian research university.
The key goal of the Graduate and Research Office is to become one of the leading Canadian research-intensive Engineering schools, internationally recognized for the excellence and impact of its research and for providing students with high quality enriched graduate programming and excellent training to postdoctoral scholars.
**Responsibilities**:
**Qualifications**:
**Education**:
- 3 year Community College Diploma in Business Management/Administration
- Bachelor’s Degree preferred
**Experience**:
- 2 years of experience providing administrative support and customer service in an academic environment
- Experience coordinating logistics of student programs and events
- Experience supporting graduate student programs in an academic environment is preferred
Knowledge, Skills & Abilities:
- Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Demonstrated ability take initiative, to work independently and follow through on work assignments
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to establish rapport with people from diverse backgrounds
- Demonstrated ability to understand and resolve external and internal partner issues
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to process information with a high degree of accuracy, and follow formal business practices with high attention to detail
- Ability to understand, interpret, and effectively communicate University guidelines, policies and practices to key stakeholders
- Ability to multi-task and maintain an organized and effective personal work environment
- Adapts readily and effectively to changing priorities and demands
- Personable and courteous in working relationships with colleagues, faculty members, students and the public
- Ability to make appropriate decisions and resolve issues by identifying the critical elements of a problem situation and considering each aspect
- Ability to interact professionally with students, staff, faculty, and other members of the University community
- Strong mathematical and analytical skills to complete accurate calculations
- Ability to work independently and effectively as a member of the team to achieve department goals
- Familiarity with academic calendar and programs offered at Western preferred
- Familiarity with Western policies and guidelines preferred
**Union Statement**:
**Western Values Diversity**:
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
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