Program Assistant

2 days ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level N

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Department of Physical Medicine and Rehabilitation, within the Schulich School of Medicine & Dentistry and St. Joseph’s Health Care, is dedicated to optimizing the overall health, independence and full participation in life’s activities for those with disabling conditions and disease using an integrated approach through clinical care, education and research.

The Department strives to maximize function and participation in life for those with disabling conditions including stroke, spinal cord injury, acquired brain injury, amputations, musculoskeletal and neuromuscular disorders. Our Department strives for excellence in the deliverance and leadership of care in clinical programs, undergraduate and post-graduate medical education, evidence-based care, and research. The Department of Physical Medicine and Rehabilitation consists of 13-full-time clinical faculty members and 14 part-time/adjunct/cross-appointed faculty and basic science faculty members 2 staff, and 6 post graduate trainees.

**Responsibilities**:
The Program Assistant is responsible for supporting the effective and efficient administration of the undergraduate and post-graduate education programs for the Department of Physical Medicine and Rehabilitation, which includes the Competency Based Medical Education (CBME)/Competency by Design (CBD) system, while ensuring adherence to all program standards. The role will provide a point of contact for all inquiries and will provide information to current and prospective trainees, teaching faculty and University and Hospital administration regarding scheduling of various programs and processes, orientations, evaluations and related requirements.

The Program Assistant will act as a resource for providing guidance regarding Faculty/Program, University, and external regulatory body procedures in response to inquiries, providing referrals to other individuals or resources as required. The role will contribute to ongoing refinement of program processes and procedures, to provide administrative assistance to leaders in the coordination of data collection, organizes the development of online assessments and evaluation tools and supports the planning and coordination of various complex schedules and evaluations using specialized software. The Program Assistant provides coordination of information and logistics for accreditation and various events, and the preparation of statistical and qualitative data, reports and presentations for review for internal and external stakeholders.

**Qualifications**:
**Education**:

- 3 year Community College Diploma in Business Management/Administration

**Experience**:

- 2 years experience providing administrative support, customer service and coordinating logistics of specialized programs in an academic or medical environment
- Experience in an academic medical setting providing support to resident trainees, medical students, and academic staff is preferred
- Experience providing administrative support for curriculum development and education research preferred

Knowledge, Skills & Abilities:

- Familiarity with medical education, curriculum, accreditation and related licensing bodies preferred
- Knowledge of policies and procedures including, The Royal College of Physicians and Surgeons of Canada (RCPSC), The College of Physicians and Surgeons of Ontario (CPSO), Professional Association of Residents of Ontario (PARO), Canadian Residency Matching Services (CaRMs) is preferred
- Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Mathematical and analytical skills to complete accurate calculations with the ability to synthesize sizable amounts of detail/data and reports and present information and materials to different audiences
- Demonstrated ability take initiative, to work independently and follow through on work assignments
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to establish rapport with people from diverse backgrounds
- Demonstrated ability to understand and resolve external and internal partner issues
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to process information with a high degree of accuracy, and follow formal

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