Program Assistant

3 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level N

**About Western**:
**About Us**:
The Department of Psychology’s mission is pursuit of excellence in teaching, research and service which aligns with Western’s mission of providing the best student experience among Canada’s research-intensive universities

**Responsibilities**:
As an integral member of the Department of Psychology’s administrative team, the Program Assistant reports directly to the Administrative Officer, taking direction on academic matters from the Undergraduate Program Chair and Department Chair. The Program Assistant exercises initiative and judgment in the performance of tasks related to the position and has primary responsibility for the provision of administrative support of undergraduate programs and the advising of students within departmental guidelines. In particular, this position supports the recruitment, add/drop and adjudication processes within the undergraduate portfolio. The Program Assistant works closely with all members of the Department in support of the Department’s strategic direction and ensures the accurate communication of information regarding its undergraduate programs.

**Qualifications**:
**Education**:

- 3 year university bachelor’s degree, preferably in business administration or psychology

**Experience**:

- 3 years' administrative experience in an academic environment providing customer service
- Previous experience working with students preferred

Knowledge, Skills & Abilities:

- Excellent verbal and written communication skills with the ability to listen, inform, explain, and advise students on academic processes and regulations
- A strong record of teamwork with the motivation and ability to work independently with little supervision
- Ability to process information with a high degree of accuracy
- Ability to work independently and maintain direction and focus through proactive planning and organized approaches to work
- Strong problem-solving skills with the ability to research/investigate issues and resolve problems
- Knowledge of general office procedures including records management systems
- Intermediate computer skills in Microsoft Office suite
- Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
- Ability to work in a fast-paced environment, meet tight deadlines and adapt to growth and change
- Ability to multi-task and maintain an organized and effective personal work environment

**Union Statement**:
**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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