Program Assistant I

6 days ago

London, Canada Western University Full time

**About Western**:
**About Us**:
Western’s Schulich School of Medicine and Dentistry is a leading Canadian centre of outstanding education and research shaping health care for the next generation and is the largest and most complex faculty on campus. The Department of Biochemistry is a basic science department within the Schulich School of Medicine and Dentistry, with a significant academic and research profile in the areas of synthetic biology; genome structure and gene expression; human genetics; signal transduction and intracellular communication; macromolecular structure and dynamics; proteomics; and bioinformatics.

The Department of Biochemistry’s vision is to build the foundation to improve human health by leading the discovery, design, and analysis of molecular and cellular systems and by training the next generation of scientists. The mission of the Department is to: advance scientific discoveries through successful research programs; participate in the scientific education of undergraduate students; provide high-quality research training for graduate students and post
- doctoral researchers.

**Responsibilities**:

- The Program Assistant supports the effective and efficient administration of the undergraduate program in the Department of Biochemistry by assisting in the coordination, preparation and evaluation of large-enrollment core courses. The role collates and administers exams and assignments and helps to coordinate and maintain online materials for Biochemistry 2280, 3380, 3381 and 3382 (with a combined enrollment of >2400 students). The role serves as a first point of contact and provides information to students regarding courses and acts as a resource for faculty members, providing guidance regarding policies and procedures in response to inquiries. The Program Assistant provides administrative support to the department office, assists with updating websites and processing financial transactions as required, and provides back-up and support for other staff members for the undergraduate and graduate programs during busy periods as needed

**Qualifications**:
**Education**:

- Community College Diploma in an administrative field

**Experience**:

- 2 years of experience providing customer service and administrative support for the administration of University level courses

Skills, Abilities & Expertise:

- Knowledge of general office procedures including records management systems
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Proven ability and natural inclination to interact with people in professional, respectful and diplomatic manner
- Self-motivated multi-tasker with strong organizational skills
- Positive, outgoing attitude with genuine customer service orientation
- Demonstrated ability to work independently, take initiative and follow through on work assignments
- Familiarity with University policies and procedures preferred
- Written and verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Customer service skills to understand customer needs and expectations, with a desire to deliver helpful and reliable service to the University community

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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