Digital Product Specialist

3 weeks ago

Toronto, Canada OCS Full time

About Us
The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the provincial online store for recreational cannabis in Ontario and are the exclusive provincial wholesaler to authorized private retail stores.
Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

About the Role

We are recruiting for Digital Product Specialist to join the Omni Digital Experience team. As a valued member of the Digital Experience team, the Digital Specialist organizes the deliverables, timelines, and interconnection of digital experience projects/enhancements to ensure smooth delivery. The Digital Specialist writes user stories, acceptance criteria, and performs User Acceptance Testing (UAT) on new enhancements. Leveraging project coordination, collaborative and relationship building skills, the position holder liaises between digital experience teams, business units, and technology teams to translate user needs/requirements into UAT test cases that ensure the enhancement is robust and produces a better experience for the user.

About Your Day
- Elicit UAT requirements using business process descriptions, scenarios, business analysis, task and workflow analysis, interviews, document analysis, requirements workshops, surveys, etc.
- Translate business requirements and user needs into detailed user flows, wireframes, and low-fidelity prototypes
- Write concise and effective User Stories based on the needs/requirements identified
- Define precise and accurate User Story acceptance criteria to be used by developers and testers
- Perform UAT against acceptance criteria and provide clear, concise, and timely test results to stakeholders
- Support the implementation of digital projects by documenting progress and producing weekly/monthly reports to communicate Digital project status
- Understand the potential implications/impacts of the projects and coordinate with other departments, technical partners, and digital teammates
- Support the digital team in meeting required timelines for each deliverable

About You
- Post-secondary education in Business Commerce, Computer Science, Engineering or related areas
- 1-2 years of professional experience in a Digital environment, including requirement gathering on a web-based platform, and a strong knowledge of web concepts
- 1-2 years of professional experience in project coordination is required. Digital sprint scheduling experience would be a strong asset
- Experience with the following technologies would be a strong asset: JIRA, Confluence, Google Analytics, Sketch, Invision, ServiceNow
- Experience in an Agile/Scrum environment would be an asset
- A proactive, customer -centric attitude combined with excellent interpersonal and communication skills
- Strong organizational skills and presentation skills
- Ability to work independently on projects, with tight deadlines, under mínimal supervision

Remote Work

About the Job

**City**: Toronto, ON

**Employment Type**: Contract Full Time; This is a bargaining unit role represented by OPSEU

**Required Travel**: none

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