Junior Help Desk Specialist

4 weeks ago

Toronto, Canada Flinks Full time

**About Flinks**

Flinks drives and empowers financial innovation by pushing the limits of what’s possible.

As one of the trailblazers and advocates for open finance in Canada, Flinks has rapidly grown from its founding in 2016 to become a leader in financial data aggregation, data enrichment and open banking.

Trusted by millions of individuals accessing financial services at world-class companies and serving innovators in lending, fintech, digital banking, asset management and insurance, Flinks is continually setting new benchmarks for the future of financial innovation. We’re dedicated to continuing to provide our clients with the tools they need to stay ahead of the competition and drive innovation forward. That’s where you come in.

**About the team**

The Help Desk team provides fast and useful technical assistance on computer systems. They answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

**What you’ll be doing**
- Provide support for internal users (level 1 & 2)
- Provision hardware and software for internal users
- Manage users and groups
- Manage hardware and software inventory
- Install, configure and maintain network equipment
- Help with office maintenance and setup, from our headquarters in Toronto
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details
- Record events and problems and their resolution in logs
- Identify and suggest possible improvements in procedures

**Who you are**
- Tech-savvy with familiarity in remote support tools and basic troubleshooting methodologies;
- Strong problem-solving abilities and a willingness to learn and adapt in a dynamic environment;
- Service-oriented mindset and a desire to provide exceptional user support;
- Ability to understand the client's pain points and act as a consultant to provide solutions, or escalate accordingly.
- Good understanding of computer systems, mobile devices and other tech products;
- Collaborative: eager to participate and contribute to the team;
- Proficiency in English and Excellent communication skills;
- Knowledge of Windows, OSX, Linux;
**Great to haves**
- Knowledge of Ubiquiti Network, Microsoft AD, Microsoft Azure, Google Suite and Slack

If we’re piqued your curiosity, you can also check out our Tech Bible to find out more about our values and culture.

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