Bilingual Technical Help Desk Specialist
2 weeks ago
Typical Day in Role:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Must Haves:
• Fluent English/French- Mandatory (no exceptions, bilingual and fluency in both required) -
• 1-2 Years Customer Service Experience
• 1-3 years of browser troubleshooting practices
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have
- Previous Help Desk or Contact Center experience
-Technical Help Desk Experience
Soft Skills:
• Strong Verbal and written communication skills,
• problem solving skills,
• customer service
• empathy, finesse and interpersonal skills.
•High ability to work independently and manage one’s time.
Education:
College/University in related field preferred but not required #J-18808-Ljbffr
-
Bilingual Technical Help Desk Specialist
2 weeks ago
Old Toronto, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (SP/ENG) x 2 Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and...
-
Bilingual Technical Help Desk Specialist
2 weeks ago
Old Toronto, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (SP/ENG) x 2 Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and...
-
Bilingual Technical Help Desk Specialist
2 weeks ago
Old Toronto, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (FR/ENG) x 2 Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and...
-
Bilingual Technical Help Desk Specialist
2 weeks ago
Old Toronto, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (FR/ENG) x 2 Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and...
-
Bilingual Technical Help Desk Specialist
1 week ago
Old Toronto, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (FR/ENG) x 2 Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and...
-
Bilingual Technical Help Desk Specialist
1 week ago
Old Toronto, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (SP/ENG) x 2 Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and...
-
Bilingual Technical Help Desk Specialist
Found in: Jooble CA O C2 - 2 weeks ago
Toronto, ON, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (FR/ENG)Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and detect...
-
Bilingual Technical Help Desk Specialist
Found in: Jooble CA O C2 - 2 weeks ago
Toronto, ON, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (SP/ENG) x 2Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and...
-
Bilingual Technical Help Desk Specialist
Found in: Jooble CA O C2 - 2 weeks ago
Toronto, ON, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (FR/ENG) x 2Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and...
-
Bilingual Technical Support Specialist
Found in: Jooble CA O C2 - 2 weeks ago
Toronto, ON, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (FR/ENG) x 2 Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and...
-
Help Desk Intern
5 days ago
Toronto, Canada RATESDOTCA Group Ltd. Full timeAt RATESDOTCA Group Ltd., our mission is to help Canadians make better insurance and money decisions. We are Canada’s largest digital acquisition platform for insurance and money. Our family of search and compare websites attracts over 10 million Canadians every year. We are looking to hire a Help Desk Intern. This is an excellent opportunity for students...
-
Information Technology Help Desk Support
18 hours ago
Toronto, Canada Akkodis Full timeAkkodis is seeking a IT Helpdesk/Technical Support (Fluent English/(Spanish/French) for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Customer Service and browser troubleshooting Experience: . and preference would be someone with Knowledge of computer software, such as configuration management software and...
-
IT Technician Help Desk
Found in: Jooble CA O C2 - 2 weeks ago
Toronto, ON, Canada Jobber Full timeDo you have a passion for building and supporting amazing IT experiences? We’re looking for an IT Specialist to be part of our Workplace Technology team at our office in Toronto, ON. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to...
-
Information Technology Help Desk Support
Found in: Appcast CA C2 Glassdoor - 19 hours ago
Toronto, Canada Akkodis Full timeAkkodis is seeking a IT Helpdesk/Technical Support (Fluent English/(Spanish/French) for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Customer Service and browser troubleshooting Experience: . and preference would be someone with Knowledge of computer software, such as configuration management software and...
-
Information Technology Help Desk Support
Found in: Appcast CA A2 P - 2 days ago
Toronto, Canada Akkodis Full timeAkkodis is seeking a IT Helpdesk/Technical Support (Fluent English/(Spanish/French) for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Customer Service and browser troubleshooting Experience: . and preference would be someone with Knowledge of computer software, such as configuration management software and...
-
Information Technology Help Desk Support
Found in: Whatjobs CA C2 - 2 days ago
Toronto, Canada Akkodis Full timeAkkodis is seeking a IT Helpdesk/Technical Support (Fluent English/(Spanish/French) for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Customer Service and browser troubleshooting Experience: . and preference would be someone with Knowledge of computer software, such as configuration management software and...
-
IT Help Desk Analyst
6 days ago
Toronto, Canada Flexis Full timeIT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution. 1+ years of experience working for a Managed Service Provider, MSP or...
-
Bilingual Service Desk Representative
Found in: Appcast CA C2 Glassdoor - 19 hours ago
Toronto, Canada Themesoft Inc. Full timeRole: Service Desk SpecialistLocation: Toronto, ON(Hybrid)Responsibilities:Responds to user questions and inquiries via telephone, email, web and other communication methodsEnters, assigns and tracks service requests in the on-line work-order system. Refers service issues to IT management.Provides technical support and solves the basic and more advanced...
-
Bilingual Service Desk Representative
Found in: Appcast CA A2 P - 1 day ago
Toronto, Canada Themesoft Inc. Full timeRole: Service Desk SpecialistLocation: Toronto, ON(Hybrid)Responsibilities:Responds to user questions and inquiries via telephone, email, web and other communication methodsEnters, assigns and tracks service requests in the on-line work-order system. Refers service issues to IT management.Provides technical support and solves the basic and more advanced...
-
Bilingual Service Desk Representative
Found in: Whatjobs CA C2 - 19 hours ago
Toronto, Canada Themesoft Inc. Full timeRole: Service Desk Specialist Location: Toronto, ON(Hybrid) Responsibilities: Responds to user questions and inquiries via telephone, email, web and other communication methods Enters, assigns and tracks service requests in the on-line work-order system. Refers service issues to IT management. Provides technical support and solves the basic and more...