Help Desk Support Specialist

4 weeks ago


Toronto, Canada Raise Full time

Helpdesk / Technical Support Location: Scarborough, ON - Hybrid - 2 weeks training onsite – 2 days onsite per month
Contract Length: 12 Months with possibility of extension.

We at Raise are hiring a Helpdesk / Technical Support for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.

We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.

Responsibilities:
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
Troubleshooting customer concerns over inbound phone calls
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Must Haves:
Fluent English/Spanish- Mandatory (no exceptions, bilingual and fluency in both required) -
1-2 Years Customer Service Experience
1-3 years of browser troubleshooting practices
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have
Previous Help Desk or Contact Center experience
Technical Help Desk Experience.



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