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Help Desk Support Specialist

4 months ago

Toronto, Canada Raise Full time
Helpdesk / Technical Support

Location:

Scarborough, ON - Hybrid - 2 weeks training onsite – 2 days onsite per month Contract Length:

12 Months with possibility of extension.

We at Raise are hiring a Helpdesk / Technical Support for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.

We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.

Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level Troubleshooting customer concerns over inbound phone calls Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Must Haves: Fluent English/Spanish- Mandatory (no exceptions, bilingual and fluency in both required) - 1-2 Years Customer Service Experience 1-3 years of browser troubleshooting practices Knowledge of computer software, such as configuration management software, desktop communications software, operating system software. Nice to Have Previous Help Desk or Contact Center experience Technical Help Desk Experience.