Help Desk Technician

2 weeks ago

Toronto, Canada Baycrest Full time

The IT department currently has an opportunity for a

**HELP DESK TECHNICIAN**

FULL TIME

Non-Union| 70 Hours Bi-Weekly| Days Shift

As the IT Help Desk Technician, you will play a crucial role in providing technical assistance and support to end-users, ensuring smooth operations and resolving various hardware, software, and network related issues. Please note that this position is onsite and requires a physical presence at our location.

**Responsibilities include but are not limited to**:

- PC Hardware and Software Upgrades: Oversee the upgrading of existing PC hardware and software upgrades to enhance system performance and efficiency.
- Operating Systems Knowledge: Possess proficiency in both Windows and Mac operating systems to provide comprehensive technical assistance to users.
- Account Creations and Management: Facilitate new account creations in Microsoft Exchange, Meditech, and MS Active Directory.
- Ticketing: Utilize the Help Desk ticketing system to log and manage support requests, ensuring timely resolution and accurate documentation.
- Inventory Management: Maintain and update hardware and software inventory ensuring accurate records of IT assets and licenses.
- System Imaging/Deployment: Image and deploy new computers to ensure standardized configurations and a smooth onboarding experience for new users.
- Training and Support: Deliver training to staff and users, assisting them in effectively utilizing technology resources.
- Audio-Visual: assist in A/V setup and support to facilitate meetings and presentations.
- Telecom and TV Support: Provide technical assistance for telecom and TV systems to ensure seamless communication and entertainment services.
- After-Hours Support: Participate in on-call rotation to provide technical support to hospital staff during business and after-hours, ensuring continuous system availability.

**Qualifications include but are not limited to**:

- Community College certificate/diploma in a computer related technology program.
- A+/Network+ Certifications to demonstrate your technical expertise would be an asset.
- Proven work experience as a Help Desk Support Specialist or in a similar customer-facing technical support role.
- Technical aptitude and knowledge of integrated audio-visual systems and computer equipment
- Excellent problem solving and analytical skills to resolve technical issues efficiently.
- A strong commitment to deliver exceptional customer service and ability to interact well with clients and staff.
- Work effectively in a team environment, collaborating with colleagues to address complex technical challenges.
- Exceptional customer service, technical skills, and analytical abilities
- Requirement to lift heavy equipment from time to time.
- Excellent verbal and written communication skills

**Date Posted: August 14, 2023**

**Internal Job Posting Closing Date: August 21, 2023**

**Total Compensation**:

- Competitive salary and vacation
- Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)
- Access to 24/7 Employee Assistance Program
- Please note that Baycrest has implemented mandatory vaccination for all employees. It is a condition of employment that new employees provide proof that they are fully vaccinated against COVID-19 prior to the start date of employment. This means that all new employees must have received all required doses of a COVID-19 vaccine approved by Health Canada at least 14 days prior to their start date. In addition, it is a condition of employment that all new hires obtain and submit proof of all booster vaccines as approved and recommended by Health Canada._
- Applicants who have appropriate written proof of a medical reason, or a reason pursuant to the Ontario Human Rights Code, for not being fully vaccinated against COVID-19 may provide such documentation to the Human Resources department. Such situations will be considered on a case-by-case basis._

Remarkable people of Baycrest Health Sciences
are changing the future of brain health and aging.

Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted.

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