Night Auditor

5 months ago

Toronto, Canada SoHo Hotel Toronto Full time

**ABOUT THE SOHO**

The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto.

The SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.

We pride ourselves in offering some of the largest and most spacious hotel rooms and suites in Downtown Toronto. Every aspect and detail of SoHo Hotel Toronto’s accommodations have been fashioned for our guests’ comfort and pleasure, from exquisitely comfortable furnishings and state-of-the-art technologies to the stunning views and second-to-none amenities and services.

The SoHo Hotel Toronto offers 89 redesigned rooms and suites featuring an 80 sq. ft. dressing area, marble bathrooms, and heated floors provide a space for guests to relax, rejuvenate, work or to celebrate a special occasion. Our rooms and suites are double the size of other luxury hotels in Downtown Toronto.

The SoHo Residences Apartment Hotels Toronto, Ottawa Lisgar, and Ottawa Champagne consist of luxurious apartment units for comfort and practicality, perfect for extended-stay and with unlimited experiences right outside their doorstep.

**THE SOHO CULTURE**

As a luxury boutique hotel and residences, our commitment is to support our employees with opportunities and empowerment. We provide diversity and welcomes culture from all background and experience. We are a growing and dynamic team that collaborates with each other in order to achieve continued growth and success.

Our company culture is to take care of our team, our guests, and the community.

**S**ervice - we believe hospitality is an art

**O**wnership - we pride ourselves on accountability

**H**onor - we respect all guests, team members and the community

**O**riginality - we celebrate and encourage authenticity

We welcome you to be part of our petite yet connected team of the SoHo family.

**THE POSITION**

The Guest Services Representative position is responsible for greeting guests with the most sincerely welcome, in an efficient and courteous manner. The position ensures guests receive the best service possible from the property, by providing an excellent check-in and check-out experience, addressing their needs, answering their questions, resolving any complaints they may have throughout their stay, and ensuring their stay, payment, and requests, are handled smoothly without any error.

The position will be directly reporting to the Director of Operations and other managers of the front office, working alongside with Night Auditors, Concierge team, and receiving requests from other departments and guests.

This role requires in the SoHo Hotel Toronto office located at 318 Wellington Street, Toronto, Ontario, on fluctuating schedule. Schedules are assigned weekly, with the a mixture of morning, evening, weekdays and weekend shifts.

**DUTIES & RESPONSIBILITIES**
- Always demonstrate a high level of customer service.
- Managing operations at the Front Desk during the overnight shift.
- Ensuring that Health and Safety standards are met during the overnight shift.
- Processing daily operations reports.
- Posting charges to guest accounts and processing payments accordingly.
- Closing, balancing and making necessary corrections to guest’s accounts.
- Counting and balancing cash, credit cards and ledger accounts.
- Investigating and fixing any out of balance transactions or postings.
- Handles arrivals, early departments, and to walk in guests.
- Use up-selling and iPrefer sign up techniques to achieve hotel goals.
- Provide daily pass on to the management, department heads and supervisors.
- Maintain responsibility and accountability for the hotel property and the safety of guests, team members, and have authority for the hotel operations while on duty.
- Maintain hotel policies and procedures and confidentiality as guide lined as well as code of conduct.
- Responding to guest inquiries, complaints, and concerns in a timely and efficient manner
- Ensuring all the reservations are updated and responding to all reservations related requests.
- Completes end-of-day processes without any errors.
- Complete various audit reports for management.
- Processes reservation cancelations and no-shows
- Other duties and responsibilities as assigned.

**QUALIFICATIONS & REQUIREMENTS**
- Previous hotel experience / hospitality education is required.
- Opera Cloud PMS experience preferred.
- Knowledge of Preferred standards is an asset.
- Must be able to work overnight shift, from 10:45pm - 7:15am.
- Must be flexible to work weeknights, weekends, and holidays.
- Friendly and outgoing personality, with an outstanding level of customer service and interpersonal skills.
- Excellent and professional communication and writing skills.
- Excellent problem solving, reasoning, motivating, organization, leadership, and training abilities.
- E

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