Reservations Agent
5 days ago
**What will it be like to work for this Hilton Niagara Falls/Fallsview?**
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.
If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
**What will I be doing?**
**What are we looking for?**
A **Call Centre Representative **serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:
**H** Hospitality - We're passionate about delivering exceptional guest experiences
**I** Integrity - We do the right thing, all the time
**L **Leadership - We're leaders in our industry and in our communities
**T **Teamwork - We're team players in everything we do
**O** Ownership - We're the owners of our actions and decisions
**N **Now - We operate with a sense of urgency and discipline
**Experience**
- Previous call center experience is an asset
- Guest Service experience
**Skills**
- Superb interpersonal and communication skills
- Proficient computer skills
- Fast typing speed and accuracy
- Effective problem-solving ability
- Strong ability to multi-task
- Friendly and professional telephone manner
**Physical Demands**
- The Call Centre Representative will be required to sit for long periods of time
**Requirements**:
- Required to provide a certificate proving completion of the Health and Safety Awareness Training for Workers (e-course provided by the Ministry of Labour)
- Must be able to complete a Criminal Background Check to the hotel’s satisfaction.
This job posting is not exclusive or exhaustive list of all job functions that a **Call Centre Representative** will be asked to perform from time to time. This list is only a sample; a **Call Centre Representative** may be required to perform other duties.
- Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._
**Salary**: $15.00-$17.75 per hour
**Benefits**:
- Discounted or free food
- Employee assistance program
- Store discount
- Tuition reimbursement
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Reservations: 1 year (preferred)
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