Call Centre Agent

3 weeks ago

Niagara Falls, Canada WildPlay Full time

**What's Cool About This Job?**
- Free ziplining and climbing
- Paid Lunches
- Bonus opportunities throughout the summer
- Snacks provided daily
- Overtime hours allowed
- Great staff events
- Did we mention free ziplining and climbing?
- Full and part-time hours are available and can change depending on your needs
- Fantastic opportunities for career progression, many of our Supervisors and Managers started as Guides or Guest Service Agents

**Job Purpose**

WildPlay Niagara Falls is seeking dynamic individuals to join our team for the upcoming season.

**Principal Accountabilities**
- Providing an exceptional WildPlay experience to all guests through proactive engagement, recognizing opportunities to increase guests’ enjoyment of the park and actively delivering or exceeding guest expectations.
- Educating guests on WildPlay elements (activities) and Park experiences by providing accurate information regarding park elements, products, pricing and park facilities - as well as increasing desire and motivation to purchase an element.
- Creating reservations for guests through an online software, following element-specific procedures, which include processing payments or deposits, gathering required guest information, and confirmation communications.
- Assisting guests in general trip planning, as relevant to encouraging consumers to visit a Park.
- Completing fulfillment processes for over-the-phone purchases.
- Assisting in general sales activities as required by business demand, including attending events and/or representing the WildPlay brand in a professional manner.
- Executing additional tasks to meet Contact Centre and WildPlay Niagara Falls related objectives and operations, as directed by the Guest Service Manager

**Work Schedule**

This position offers a flexible schedule of part time or full-time work. There are requirements for evening, weekend, and/or holiday.

**Knowledge/Experience/Skills/Attributes**

**Knowledge**
- Basic competence and comfortability with technology
- Awareness of the tourism and attractions industry an asset
- Knowledge of local areas around Park locations an asset

**Experience**
- Proven experience in delivering excellent customer service
- One year of recent customer service or sales experience an asset
- Experience using online reservation tools an asset

**Skills**
- Well-developed communication skills - both written and oral
- Ability to act independently and as a team player
- Ability to think quickly and make decisions without direct supervision

**Attributes and Behaviours**
- High level of attention to detail
- Initiative and a proactive approach to improving consumer experiences
- Ability to quickly adapt to change
- Self-starter capable of finding and completing tasks without direct supervision

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