Reservations Agent

3 weeks ago


Niagara Falls, Canada Embassy Suites by Hilton Niagara Falls Fallsview Full time

Reservations Agents will serve as the main contact for room reservations for our hotel (in a call centre environment); and therefore, must offer an excellent service and influence the Guest decision to stay at the property. Reservations Agents also enjoy Hilton Honors Team Member travel discounts at any Hilton property, worldwide.

**What will I be doing?**

As a Reservation Agent, you will serve as the first line of inquiry for room reservations. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards

**What are we looking for?**

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Minimum 1 year of Customer Service experience, with previous Reservations/call centre environment experience preferred
- High school diploma or equivalent
- Excellent time management and organizational skills
- Ability to work all shifts (including Weekends and Holidays)

**Salary**: From $16.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- Niagara Falls, ON L2G 2N9: reliably commute or plan to relocate before starting work (required)


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