Customer Care Agent

2 months ago

Calgary, Canada Allstate Full time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

**Who is Allstate**:
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

**Role Designation**:Hybrid**
**Agency address**: 9737 Macleod Trail Sw, Unit D240 Calgary, AB T2J 0P6

Our team is growing, and we are actively looking to hire Customer Care Agents Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real - delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 6 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately.

**Accountabilities**:

- ** Respond to customer inquiries about their policy in a professional manner.**:

- ** Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.**:

- ** Provide personalized service while being a Trusted Advisor with respect to insurance.**:

- ** Promote Allstate features and benefits as part of ongoing portfolio reviews.**:

- ** Manage policy renewal process and client inquiries to make changes to their policies.**:

- ** Reply to on-line requests as required**:

- ** Promote client loyalty through attention to detail and relationship building during policy renewals and updates.**:

- ** Meet and exceed key performance and attendance metrics.**:
***Qualifications**:

- ** Post-secondary education or equivalent work experience**:

- ** Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.**:

- ** Greater than 1 year customer service experience**:

- ** This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.**:
***Bonus Qualifications**:

- ** Call center, face to face customer service experience and insurance experience is preferred.**:
**Skills**

Consumer Protection, Customer Centricity, Customer Data Management, Customer Insights, Digital Literacy, Inclusive Leadership, Learning Agility, Relationship Building, Results-Oriented, Stakeholder Relationship Management

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

**Good Hands. Greater Together.®

  • Customer Care Agent

    3 weeks ago

    Calgary, Canada Kramer Mazda Full time

    The Customer Care Agent provides exceptional customer support through Care, Consistency, and Communication while developing business through appointment generation. **About us**:Kramer Mazda has been providing unparalleled service to our customers for over 50 years. Our guiding principle is that people come first. That's why we offer a diverse work...

  • Customer Care Agent

    5 months ago

    Calgary, Canada Kramer Mazda Full time

    The Customer Care Agent provides exceptional customer support through Care, Consistency, and Communication while developing business through appointment generation. **About us**:Kramer Mazda has been providing unparalleled service to our customers for over 50 years. Our guiding principle is that people come first. That's why we offer a diverse work...

  • Customer Care Agent

    1 month ago

    Calgary, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Customer Care Agent

    5 months ago

    Calgary, Canada Rentokil Initial Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada. Rentokil-Terminix is currently seeking A Customer Care Agent that will...

  • Customer Care Agent-part Time Evenings/weekends

    3 months ago

    Calgary, Canada WBM TECHNOLOGIES Full time

    WBM is looking for a customer service professional to join our Customer Care Centre in the role of **Customer Care Agent**. As a Customer Care Agent, you will represent our client and be the first point of contact for our retail consumers; and you will ensure that they will receive the best possible service and experience. As a brand ambassador, you are...

  • Insurance Account Representative

    2 months ago

    Calgary, Canada Robin Chiu - Desjardins Insurance Agent Full time

    **Insurance Account Representative - Desjardins Agent Team Member**: Location: NW, Calgary AB Type: Full Time **Position Overview**: - As a Property & Casualty Insurance Advisor you will provide our clients with Home, Auto & Auto financing products and advice to the personal and commercial market within Calgary and surrounding areas. You are primarily...

  • Sales Agent

    5 months ago

    Calgary, Canada Agent Initiative Full time

    Want To Earn Uncapped Earning Potential As A Remote Sales Rep With Our Team? We’re hiring 2 reps to help us serve more customers at scale. Have you always wanted a sales career without paltry team bonuses, unrealistic milestones and just downright unrealistic expectations?This is for you! Our real estate consultancy specializes in helping real estate...

  • Insurance Account Representative

    5 months ago

    Calgary, Canada Matthew McNichol - Desjardins Agent Intern Full time

    **Insurance Account Representative** - Desjardins Agent Team Member** **Location: South Calgary** **Job Type: Full Time** **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins Agent may be the career for you! **Responsibilities**: - Develop...

  • Customer Service Agent

    2 months ago

    Calgary, Canada Di Leone Group Full time

    We are looking for professional talents with experience and knowledge for our Customer Service Department, for the position of **Customer Service Agent**. It is essential to have the ability to follow instructions, we ask you to read **the ENTIRE ADVERTISEMENT.** We are a Company dedicated to the professional assistance of our clients, in immigration and...

  • Customer Service

    5 months ago

    Calgary, Canada YYC FREIGHT SERVICES Full time

    Customer Service & Billing Agent YYC Freight Services is a well-established Calgary based company offering warehousing, ground handling and transportation services to the freight forwarding community, direct shippers, and the aviation industry. Located at the Calgary International Airport with direct access to tarmac (air side), we are perfectly situated to...

  • Customer Service Rental Agent

    5 months ago

    Calgary, Canada Budget Rent a Car Calgary Full time

    Budget Rent A Car Calgary is looking for a full-time Customer Service Agent for our Airport location. The Combo Agent will complete all rental transactions for customers while following established guidelines, policies and procedures. Provide service and care to customers to ensure satisfaction with an equal emphasis on profitability. Recognize the value of...

  • Customer Service Agent

    4 months ago

    Calgary, Canada Sunwest Aviation Ltd. Full time

    Sunwest Aviation Ltd. is the leading Western Canadian operator of jet and turboprop charter aircraft. Our fleet consists of a wide variety of jets, turboprops and piston aircraft. Based on fleet diversity, Sunwest is able to offer excellent opportunity for advancement. With over twenty-five years of safe operation, we have established a solid reputation in...

  • Insurance Sales Representative

    4 weeks ago

    Calgary, Alberta, Canada Sylvain Crocq - Desjardins Insurance Agent Full time

    Insurance Sales Executive OpportunityWe are seeking a highly motivated and experienced Insurance Sales Executive to join our team at Sylvain Crocq - Desjardins Insurance Agent. As a key member of our team, you will be responsible for selling insurance products to existing and new customers, providing exceptional customer service, and working closely with our...

  • Insurance Sales Representative

    3 weeks ago

    Calgary, Alberta, Canada Sylvain Crocq - Desjardins Insurance Agent Full time

    Insurance Sales Executive OpportunityWe are seeking a highly motivated and experienced Insurance Sales Executive to join our team at Sylvain Crocq - Desjardins Insurance Agent. As a key member of our team, you will be responsible for selling insurance products to existing and new customers, providing exceptional customer service, and working closely with our...

  • Insurance Advisor

    6 days ago

    Calgary, Canada Robin Chiu - Desjardins Insurance Agent Full time

    **Insurance Account Representative - Desjardins Agent Team Member**: Location: 146 - 4625 Varsity Dr. NW, Calgary AB. May vary central Calgary or South Calgary Type: Full Time **Position Overview**: - As a Property & Casualty Insurance Advisor you will provide our clients with Home, Auto & Auto financing products and advice to the personal and commercial...

  • Insurance Sales Representative

    1 month ago

    Calgary, Alberta, Canada Sylvain Crocq - Desjardins Insurance Agent Full time

    Insurance Sales Executive OpportunityWe are seeking a skilled Insurance Sales Executive to join our team at Sylvain Crocq - Desjardins Insurance Agent. As a key member of our team, you will be responsible for selling insurance products to existing and new customers, providing exceptional customer service, and working closely with our agent to meet sales...

  • Insurance Sales Representative

    1 month ago

    Calgary, Alberta, Canada Sylvain Crocq - Desjardins Insurance Agent Full time

    Insurance Sales Executive OpportunityWe are seeking a skilled Insurance Sales Executive to join our team at Sylvain Crocq - Desjardins Insurance Agent. As a key member of our team, you will be responsible for selling insurance products to existing and new customers, providing exceptional customer service, and working closely with our agent to meet sales...

  • Insurance Sales Representative

    1 month ago

    Calgary, Alberta, Canada Sylvain Crocq - Desjardins Insurance Agent Full time

    Insurance Sales Executive OpportunityWe are seeking a skilled Insurance Sales Executive to join our team at Sylvain Crocq - Desjardins Insurance Agent. As a key member of our team, you will be responsible for selling insurance products to existing and new customers, providing exceptional customer service, and working closely with our agent to meet sales...

  • Insurance Sales Representative

    1 month ago

    Calgary, Alberta, Canada Sylvain Crocq - Desjardins Insurance Agent Full time

    Insurance Sales Executive OpportunityWe are seeking a skilled Insurance Sales Executive to join our team at Sylvain Crocq - Desjardins Insurance Agent. As a key member of our team, you will be responsible for selling insurance products to existing and new customers, providing exceptional customer service, and working closely with our agent to meet sales...

  • Customer Service Agent Entry Level

    1 month ago

    Calgary, Canada Origen RV Accessories Ltd. (DBA - RV SnapPad) Full time

    **Role Description**: **Role Requirements**: Full-Time Monday to Friday 9am to 5pm with possible evening and weekend availability, if required. The CS team is a remote working department, but initial training will be provided in person at the Head Office in Calgary; if applicant is based locally. Compensation for the Customer Service Agent Entry Level Role...