Customer Service Agent Entry Level
3 months ago
**Role Description**:
**Role Requirements**:
Full-Time Monday to Friday 9am to 5pm with possible evening and weekend availability, if required. The CS team is a remote working department, but initial training will be provided in person at the Head Office in Calgary; if applicant is based locally.
Compensation for the Customer Service Agent Entry Level Role will be $20/hr to start.
**List of Responsibilities**:
- Update current Compatibility Database spreadsheet with new RV information based on customer interactions and Order data.
- Answer incoming calls from Customers via the computer-based Gorgias Voice platform for inquiries, concerns, or taking phone orders.
- Daily Order checks in Shopify System for accuracy and pushing sound orders through to Fulfillment.
- Work with CS Team Lead and CS Agents for guidance and clarity.
- Position can transition into other areas of responsibility based on strengths and availability.
**Required skills/equipment**:
- Clear and professional written and verbal communication skills
- Confident and friendly phone manner
- Organized and able to juggle multiple projects at once
- Flexibility to work evenings, weekends, or Holidays if required
- Ability to stay cool and calm in stressful situations, specifically when dealing with customers over the phone
- Familiarity with platforms like Excel/Google Workspace and Gorgias an asset but not required (will train).
- Strong and reliable internet/WiFi connection for remote work
- Provide own Laptop/ Computer
For more information about SnapPad and our product lines, please visit our website
Pay: From $20.00 per hour
Expected hours: No less than 35 per week
**Benefits**:
- Dental care
- Flexible schedule
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Application question(s):
- Do you have your own Laptop and a Strong WiFi connection for remote work?
- Do you have any knowledge of the RV Industry?
- Do you have experience working with online retail businesses?
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer Service: 3 years (required)
- Data entry: 1 year (required)
**Language**:
- English (required)
Work Location: Hybrid remote in Calgary, AB T2C 2K2
Application deadline: 2024-11-01
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