Customer Service Agent

1 month ago

Calgary, Canada Barnes Garage Co. Full time

Barnes Garage Co. has an opportunity for a **Permanent, Full-Time Customer Service Agent **to join the team

If you are a people person who wants opportunities for growth, great pay, awesome coworkers, and enjoys basking in the sound of a revving power bikes, look no further than Barnes Garage Co.

**Job Summary**:
Reporting to the Marketing manager, you will be the liaison between our company and our customers. As a customer service agent, you will be able to accept ownership for effectively handling customer inquiries, bookings, suggestions, and concerns, keeping customer satisfaction at the core of every decision and behaviour.

**Shifts**:Monday to Friday, from 9:00 AM to 5:00 PM

**What we offer**:

- **MONEY MONEY MONEY** - Best in industry pay. Our incentive-based pay plans for most positions mean you are in charge of what you earn. There is no cap, so the sky is the limit.
- **CULTURE MATTERS** - Communication, accountability, transparency, and motorcycles. Every member of our team works hard and has fun while doing it. We all win together. Oh, and don’t forget our epic events that keep your work day exciting, including show-and-shines and stunt shows
- **BENEFITS PLEASE** - Don’t worry, we’ve got you. Health, dental, vacation days, paid sick days, mental healthcare, gym membership reimbursement, motorcycle riding courses, crazy staff discounts, free coffee whenever you want, and free lunch every Saturday.
- **I WANT A CAREER** - Well, we build them. We have people that go from washing bikes to running dealerships. We have so many career path success stories, we’re tripping over them Whatever your vision for your future, we will help make it happen.
- **BIG BRAIN TIME** - You’re going to end up knowing a lot more than you’ll ever need. Our receptionists know how to change the oil on a bike With our internal Barnes University training programs and manufacturer factory training, we never stop learning.
- **GOOD PEOPLE **- We are hardcore bikers, people who have never touched a motorcycle in their lives, parents, animal-lovers, geeks, musicians, writers, gamers, foodies, movie buffs, car fanatics, artists, caffeine-addicts, amateur comedians, and more. You’ll make friends here, guaranteed.
- **FAMILY VALUES** - We are family owned and operated. For over 40 years, the Barnes family has been hands-on running our dealerships. We have that priceless personal touch and care. No faceless corporation here.

**The job**:

- Manage large amounts of inbound calls, outbound calls, texts, and mail-outs in a timely manner
- Follow communication “scripts” when handling different topics
- Build sustainable relationships and engage customers by going the extra mile
- Keep records of all conversations in our call centre database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Other duties as assigned by the manager

**The requirements**:

- Previous experience in a customer service role is preferred
- Strong phone and verbal communication skills along with active listening
- Customer focus adaptability to different personality types
- Basic aptitude with computers and ability to quickly learn new systems
- Proficiency with Microsoft Office (Word, Excel, and Outlook)
- Must be fluent in English, both verbal and written
- High School Diploma or equivalent

**Our hiring process**:

- You find or are sent this job ad.
- You read the ad.
- It piques your interest.
- We call you for a quick chat, and you tell us all about how awesome you are.
- You come in to meet the team and prove yourself worthy.
- You’re hired
- You brag to all your friends and family about your sweet new life.
- ____________________________________________

**Job Types**: Full-time, Permanent

Pay: $15.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Work Location: In person

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