Customer Care Agent-part Time Evenings/weekends
3 months ago
WBM is looking for a customer service professional to join our Customer Care Centre in the role of **Customer Care Agent**.
As a Customer Care Agent, you will represent our client and be the first point of contact for our retail consumers; and you will ensure that they will receive the best possible service and experience. As a brand ambassador, you are passionate about putting customers first, and your goal is to provide consistent and exceptional customer experience. You’ll be providing end-to-end customer support and involved in the entire lifecycle of the customer inquiry, from initial contact through to the final resolution. You are responsible for performing high level triage of inquiries, assessing problems, troubleshoot, and follow up with customers, local retails and support teams. This is a fast-paced team focused on providing personalized customer service, outstanding communication, quality, process adherence and knowledge management.
Depending on your skills and experience, you will join our team as either a level 1, level 2 or level 3 agent and have the opportunity for skills development and career advancement on our rapidly growing team.
Providing information and assistance to customers regarding our products, services, policies and procedures.
**Key Qualifications**:
- Have energy and excitement in providing exceptional customer service with a strong emphasis on empathy and problem-solving
- Well versed in communication skills - you’re highly articulate and comfortable interactive with others through all forms of communication.
- Detail oriented; able to resolve problems using facts, sound reasoning and common sense.
- Proactive and inquisitive nature; forward thinking with curious approach to problem solving.
- Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner.
- Customer service experience providing level 1 customer support, including triage and troubleshooting.
**Additional Details**
This position is 100% remote, with availability to work in the office when requested.
Typical shifts are scheduled Monday to Friday between 4:00 PM and 10:00 PM, and on weekends/holidays between 7:00 AM and 10:00 PM MST. Shifts can range from 3 to 8 hours per day, and we will coordinate with you to accommodate your shift preferences and availability.
WBM will offer you a competitive income with clear paths for advancement.
Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.
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