Customer Service Agent

5 months ago

Calgary, Canada Sunwest Aviation Ltd. Full time

Sunwest Aviation Ltd. is the leading Western Canadian operator of jet and turboprop charter aircraft. Our fleet consists of a wide variety of jets, turboprops and piston aircraft. Based on fleet diversity, Sunwest is able to offer excellent opportunity for advancement. With over twenty-five years of safe operation, we have established a solid reputation in the aviation industry. Operating from a modern facility in Calgary, our aircraft are available for charter to thousands of destinations not served by scheduled airlines.

We currently have an opportunity available for a Customer Service Agent. Reporting to the Manager, Cabin Safety & Customer Service, this position is responsible for performing the duties and responsibilities which include, but are not limited to, the following:
**Duties and Responsibilities**:
Deliver front-line, high-quality, service and support to Sunwest clients, passengers, visitors, guests, vendors, and employees.
- Passenger check-in for daily flights, including modifying required changes and advising Flight Coordinators
- Prepare boarding cards to check in manifest
- Weigh and tag bags to appropriate destination/aircraft
- On time performance in boarding and expediting aircrafts
- Comply to client special requests, procedures, and terms
- Tag and process valet service for VIP client vehicles
- Prepare waybills for outgoing and track incoming packages on flights
- Answer phones promptly, in a professional manner and direct calls appropriately (100+ calls per day)
- Complete airport authority forms upon sign-in for all visitors, guests & vendors.
- Daily preparation of commissary counters, restocking of cupboards and fridges.
- Assist and ensure upkeep and cleanliness of lobby
- Complete all required training (OTJ & Online)
- Sort, stamp and distribute all incoming / outgoing mail
- Courier out (Inner City) packages for Internal Staff
- Various administrative duties as assigned (e.g. Maintain and update employee phone list, trip reports, creating documents; labels; spreadsheets, special projects)

**Qualifications, Experience and Competencies**:

- Minimum high school diploma required.
- Exceptional Customer Services skills
- Strong communication skills both in person and on the phone
- Strong sense of professionalism
- Must be able to multi-task with good organizational and management skills
- Must be able to work as a member of a team
- Must be in good physical condition for lifting of bags or other cargo of up to 50lbs.
- Adhere to the safety accountabilities as per Sunwest’s Safety Management System manual.

Sunwest offers a competitive, performance-based salary and a comprehensive benefits package, including dental, extended health, life insurance, AD&D, short-term & long-term disability, an Employee & Family Assistance Program, and Group RRSP plan matching. Offering a safe, diverse and innovative environment, Sunwest is respected for integrity and is committed to taking care of our customers, our employees, our partners and our community.

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