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Customer Experience

5 months ago

Woodbridge, Canada CMP Group Ltd. Full time

**Customer Experience - In office position**

CMP Group Ltd. (CMP) is a global manufacturing company with 6 manufacturing and distribution facilities throughout Canada, the United States, Italy, Australia, and China. CMP supplies the recreational and commercial marine industries with a broad range of products for various industry segments, including anchoring & ground tackle, corrosion, dock & boat accessories, and steering & controls. CMP manufactures and distributes products under the brands, Martyr, Rocna, Vulcan, Titan, Panther, Dock Edge, Octopus, Intellisteer, Sanitation Equipment and, Trollmaster

Our commitment to our employees is reflected in our progressive culture, flexible work schedules and attitudes, leading-edge and highly accessible professional development programs, and more.

**Benefits**
- Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
- Performance, Education & Referral Programs
- Additional statutory Holidays
- Quarterly pizza lunch, Summer BBQ’s
- Quarterly town halls, Winter Holiday Party
- And much more

**Responsibilities**:

- Proactive communications with customer base and qualified leads
- Log correspondences within CRM system and see ticket through to completion
- Endorse CMP Promotions and New Product launches
- Generate sales with a focus on re-establishing connections with dormant accounts
- Looks for opportunities to upsell on each order taken
- Learn and maintain high level of the company’s Product Knowledge
- Collaborate with the Sales team to follow up on potential leads
- Align customer with appropriate CMP Business Partner
- Develop relationships with Big Box stores in order to support B2C sales
- Promote safe work practices as outlined in Provincial regulations and follow guidelines outlined by human resources whether in office, plant or warehouse and company and departmental policy and procedures
- Participate in the development of process improvement and written procedures and share findings with internal stakeholders
- Cross train with Customer Service team to ensure coverage and participate in meetings and in job-related continuing education courses
- Prepare personal annual goals and objectives
- Contribute to the team spirit of cooperative
- General Sales and office administration duties and additional duties as assigned

**Requirements**:

- 1-3 years experience in a similar role
- 1-3 years experience order entry experience
- 1-3 years experience using CRM Software
- 1-3 years experience in B2C sales, upselling and making multiple calls per day, generating interest, qualifying prospects and closing sales
- 1-3 years experience developing new leads and reaching out to inactive accounts
- Post-secondary diploma
- Proficient at Microsoft Office and familiarity with ERP systems, Infor Visual and exposure to Power BI for reporting
- Strong problem solving, organizational and multi-task skills, prospecting and closing skills
- Excellent verbal, written and interpersonal skills
- Independent, motivated self-starter who will enhance the customer experience
- Driven to help meet and exceed sales targets and ability to build relationships and connect end users to our vendor partners

**Hours**
- 8:00 m - 4:30 pm, Monday to Friday
- Will be a hybrid role upon completion of training and probationary period

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Application question(s):

- How many years of experience do you have in Customer Service or in a similar role ?
- How many years of order entry experience do you have?
- How many years of experience do you have in Customer Relationship Management ?
- How many years of experience do you have in B2C sales, upselling and making multiple calls per day, generating interest, qualifying prospects and closing sales?
- How many years of experience do you have in developing new leads and reaching out to inactive accounts?
- Do you have a Post secondary Diploma /Certification or higher?
- What is your salary expectation ?
- Are you able to commute to this location for work?
- Are you comfortable working in the office for the duration of the training period before it becomes hybrid?

Work Location: In person