Customer Success Specialist

3 days ago

Woodbridge, Canada Ideal Warehouse Innovations Full time

Ideal Warehouse Innovations is a worldwide leader in the design and manufacturing of loading dock, warehouse and industrial workplace safety and asset protection solutions. As a Customer Success Specialist, you play a pivotal role in ensuring we create and deliver world-class customer experiences, supporting our Channel Development team, and leveraging expertise with products and sales technology for enhanced our sales force effectiveness.

Reporting directly to the Director of Customer Experience, your role will include the following responsibilities:
**Applications Support**

**Quotations**
- Generate accurate and compelling quotations based on customer needs and product specifications.
- Collaborate with the sales team to ensure pricing strategies align with market demands and company goals.
- Maintain a comprehensive database of quotations for reference and analysis.

**Special Bid and Proposal Pricing**
- Evaluate and process special pricing requests from customers, distributors, and channel partners.
- Collaborate with the finance team to ensure compliance with pricing policies and profitability targets.
- Monitor and report on the effectiveness of special pricing initiatives.

**Customer Collaboration**
- Build strong relationships with channel partners to understand their evolving needs and provide proactive support.

**Level-One Qualification, Initial Customer Support and Leads Assignment**
- Acknowledging end user inquiries, swiftly validating and qualifying opportunities, utilizing a keen understanding of our products and services.
- Determining the most effective method or colleague to engage for a successful outcome. Your quick response and ability to efficiently route inquiries to the appropriate channels will be instrumental in ensuring our customers receive timely and effective support.
- Utilize HubSpot and CRM tools to efficiently assign leads to Channel Development Managers or directly to appropriate Channel Partners based on predefined criteria and lead scoring.

**Cross-Functional Collaboration**
- Work closely with the sales and marketing team to align pricing strategies with market trends and competitive analysis.
- Planning, coordination, and on-site support of customer engagement including trade shows and customer-specific meetings, such as Ideal Academy training events.
- Collaborate with purchasing, logistics and operations teams to coordinate timely and cost-effective delivery of products to customers.
- Establish and maintain good relationships with carriers to optimize freight costs and delivery timelines.

**Customer Experience Team Backup**
- Serve as a backup for other members of the Customer Experience Team during absences, vacations, illnesses, or high-volume periods.
- Handle customer inquiries, order documentation, and issue resolution with a customer-centric approach.
- Collaborate with the order planning team to maintain a consistent and positive customer experience.
- Document and communicate customer feedback and recurring issues to improve overall service quality.

**Qualifications**:

- Bachelor's degree in business, marketing, communications, or a related field preferred.
- 2+ years of experience in a similar customer facing role required.
- Excellent communication skills, both written and verbal, with the ability to effectively engage with customers at all levels.
- Bilingual (English/French) considered an asset.
- Strong problem-solving abilities and a proactive, solution-oriented mindset.
- A customer-centric approach with a genuine passion for helping customers succeed.
- Familiarity with CRM software and other relevant tools.
- Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities effectively.
- Experience in public speaking, training, or presenting to large groups considered an asset.
- Experience participating in and facilitating trade shows considered an asset.

Join our team and play a key role in driving customer satisfaction, loyalty, and growth If you're passionate about making a positive impact and helping customers achieve success, we want to hear from you.

**Job Types**: Full-time, Permanent

Pay: From $55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Woodbridge, ON L4L 8Z7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

  • Customer Care Specialist

    4 weeks ago

    Woodbridge, Canada Quench USA Full time

    **About Quench Canada** Quench Canada (a subsidiary of Culligan) is the brand that helps our growing and forward-thinking companies keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer...

  • Customer Service Specialist

    2 weeks ago

    Woodbridge, Canada Best Way Stone Ltd. Full time

    Paving a Brighter Future Together!_ **Who we are**: We strive to be there for our customer when others are not and that there is always a solution to our customer’s needs. **What we offer**: We offer a comprehensive compensation package, which includes: - A competitive wage, dependent on education, skills and experience. - Group Benefits (Health,...

  • Customer Care Specialist

    1 week ago

    Woodbridge, Canada Roy Foss Woodbridge Full time

    **Customer Care Specialist** The Roy Foss Automotive Group operates two of Canada’s largest Chevrolet, Buick, GMC, Cadillac dealerships. Over the past 60 years, we’ve built our reputation on service excellence and customer-centric innovation. We owe our consistent, top-ranked performance in sales, service, and parts to our progressive, team-oriented...

  • Customer Service Specialist

    2 weeks ago

    Woodbridge, Canada TaylorMade Golf Company Full time

    7-Month Contract (February to August) Position Summary: The Customer Service Specialist is responsible for delivering the best customer service and support in the industry by providing excellent in-house customer service through the full use of technical, administrative, organizational, interpersonal and communicative skills. Helps establishes a culture...

  • Customer Experience Specialist

    2 weeks ago

    Woodbridge, Canada TaylorMade Golf Company Full time

    Position Summary: The Customer Experience Specialist is responsible for delivering the best customer service and support in the industry by providing excellent in-house customer service through the full use of technical, administrative, organizational, interpersonal and communicative skills. Helps establishes a culture which supports the “ELITE excellence...

  • Associate Specialist Custom Logo

    2 weeks ago

    Woodbridge, Canada TaylorMade Golf Company Full time

    Position Duration -4 month contract Position Summary: Responsible for servicing the golf retail and corporate sales business across Canada. He/she will primarily manage orders & artwork through the system from order creation to completion. Working cross-functionally, he/she will support the execution of new service and program implementations. The Associate...

  • Customer Service Representative

    4 weeks ago

    Woodbridge, Canada Unique Fine Fabrics Import Inc. Full time

    Unique Fine Fabrics is a dynamic and fast growing global distributor of têxtiles and accessories. We are seeking an individual to join our Customer Service team as a product specialist. **Key Responsibilities Include**: - Process incoming customer orders accurately - Assist walk in customers with placing orders - Liaison between customer and warehouse -...

  • Customer Service Representative

    6 days ago

    Woodbridge, Canada Unique Fine Fabrics Import Inc. Full time

    Unique Fine Fabrics is a dynamic and fast growing global distributor of têxtiles and accessories. We are seeking an individual to join our Customer Service team as a product specialist. **Key Responsibilities Include**: - Process incoming customer orders accurately - Assist walk in customers with placing orders - Liaison between customer and warehouse -...

  • Client Success Manager

    3 weeks ago

    Woodbridge, Canada REV Capital Full time

    Role: Client Success Manager Type: Full-Time, Permanent Location: Onsite, Woodbridge HQ **Client Success Manager** REV Capital is looking for a Client Success Manager to join our growing team! The Client Success Manager will be the first point of contact (after Sales and Underwriting) for our new clients and will be responsible for onboarding new clients,...

  • Alterations Specialist; Tailor

    4 weeks ago

    Woodbridge, Canada David's Bridal Full time

    ALTERATIONS SPECIALIST What if you discovered a company that dominates the products in their category - 1 out of 3 being sold by them? Is the undisputed market leader in their industry, by a wide margin, organically capturing 90% of their customers, and taking care of them with one of the highest customer service scores in retail? AND what if they are...

  • Accounts Receivable Specialist

    4 weeks ago

    Woodbridge, Canada REV Capital Full time

    Role: Accounts Receivable Specialist Type: Full-Time, Permanent Location: Onsite, Woodbridge HQ **Accounts Receivable Specialist** REV Capital is looking for an Accounts Receivable Specialist to join our growing team! The Accounts Receivable Specialist will be required to effectively manage AR portfolios within REV's policies and procedures while...

  • Accounts Receivable Specialist

    4 weeks ago

    Woodbridge, Canada REV Capital Full time

    Role: Accounts Receivable Specialist Type: Full-Time, Permanent Location: Onsite, Woodbridge HQ **Accounts Receivable Specialist** REV Capital is looking for an Accounts Receivable Specialist to join our growing team! The Accounts Receivable Specialist will be required to effectively manage AR portfolios within REV's policies and procedures while...

  • Support Specialist

    3 weeks ago

    Woodbridge, Canada 407 ETR Full time

    **Position Summary**: The Service Desk Support Specialist is an individual who is passionate about technology and people. They strive to provide an elevated customer experience and look for ways to continually raise the bar. They possess the natural curiosity to seek clarity on how people are successful in their positions and have the ability to place...

  • Delivery Specialist

    3 weeks ago

    Woodbridge, Canada MARANELLO BMW Full time

    **About Us**: - At R. Ferri Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at R. Ferri Automotive is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value...

  • Delivery Specialist

    2 weeks ago

    Woodbridge, Canada MARANELLO BMW Full time

    **About Us**: - At R. Ferri Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at R. Ferri Automotive is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value...

  • Support Specialist Co-op

    3 weeks ago

    Woodbridge, Canada 407 ETR Full time

    The Service Desk Support Specialist is an individual who is passionate about technology and people. They strive to provide an elevated customer experience and look for ways to continually raise the bar. They possess the natural curiosity to seek clarity on how people are successful in their positions and have the ability to place themselves in the shoes of...

  • Summer Customer Service Specialist

    2 weeks ago

    Woodbridge, Canada Best Way Stone Ltd. Full time

    Paving a Brighter Future Together!_ **Who we are**: **What we offer**: We offer a comprehensive compensation package, which includes: - A Competitive Wage - Employee & Family Assistance Plan - Company Sponsored Events - Wellness Program - Training & Development **About the opportunity**: To meet the needs of our constantly evolving clientele, Best Way...

  • Contracting Specialist

    4 weeks ago

    Woodbridge, Canada HUB International Full time

    Contracting Specialist - Woodbridge (Hybrid) Do you have a passion for customer service and sales excellence with a desire to create positive experiences for clients? If you answer “yes”, then HUB Financial Inc. has an exciting opening in our Woodbridge office for you! We have built a culture at HUB that is focused on helping our clients grow their...

  • Store Sales Specialist Part Time

    2 weeks ago

    Woodbridge, Canada PPG Industries Full time

    **Hiring Immediately a Part Time Retail Store Sales Specialist** **Starting Pay $16.00** **This position is for Day shift with work hours between 6:30AM to 5:00PM** Do you want to add a little color to your career? We foster and encourage opportunities for advancement, support your success through collaborative team efforts while allowing you to shine as...

  • Customer Service/sales Representative

    4 weeks ago

    Woodbridge, Canada Neville and More Full time

    **Make our E-Commerce team your best move ever!** We are looking for a knowledgeable e-commerce specialist to provide valuable packaging knowledge to our customers. **Why TricorBraun** TricorBraun is a global packaging leader, with team members working in locations throughout the Americas, Europe, Asia, Australia and New Zealand. As North America’s...