Customer Experience Associate
5 months ago
**Customer Experience Associate**
**Duties/Responsibilities**:
- Greet and assist customers in a friendly and professional manner.- Provide product information and recommendations to customers.-
- Maintain a clean and organized sales floor.- Maintain company merchandising standards, including current pricing, signage, planograms.- Process out-of-stock procedures to maintain replenishment.- Meet or exceed sales targets and contribute to team goals.- Stay updated on product knowledge and promotions.- Stay up to date with sales trends for better service and achievement of sales.- Assist with inventory management, including receiving and stocking merchandise.- Collaborate with team members to achieve overall store objectives.- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.- Responds to customers’ questions.- Filter customers through appropriate sales channels. Feed the B2B sales pipeline internally through lead referrals.
- Alerts management of potential security issues.
**Skills/Abilities**:
- 3-5 year’s previous retail sales experience with power tools or equivalent preferred.- Excellent communication and interpersonal skills, including the ability to quickly build rapport with both customers and co-workers.- Ability to work both independently and in a team setting.- Ability to work in a fast-paced environment by demonstrating flexibility and adapting to last minute changes.- Strong attention to detail and accuracy.- Analytical ability to extract insights from data and reports to inform decisions.- Ability to work self directed and set priorities in line with overall company objectives.- Ideal Team Player. Focused on Team Goals and team contributing individual performance.
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