Guest Experience Manager

5 months ago


Woodbridge, Canada Earls Kitchen + Bar Full time

**Duties**:

- Creating VIPs at the restaurant and making this one of the most hospitable places to be
- Answering phone calls and directing them to the appropriate department or person
- Greeting guests as they arrive and checking them in
- Assisting guests with any questions or concerns they may have during their stay
- Providing information about amenities and services
- Handling guest complaints or issues in a professional and timely manner
- Processing payments and maintaining accurate records

Qualifications:

- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication skills, both verbal and written
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Understand hospitality and what it means to create five star guest experiences for new and recurring guests. Making them remember your face and you being the face of the restaurant.

**Benefits**:

- Competitive pay
- Opportunity to take over reservations/event coordinating

To apply, please go to:
Thank you,

Kevin

**Job Types**: Full-time, Part-time, Permanent

Pay: $18.00-$25.00 per hour

**Benefits**:

- Company events
- Flexible schedule
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Woodbridge, ON L4L 0B7: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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