Sales Administrator

1 month ago

Burnaby, Canada Percy John Flooring Full time

The Sales Administrator will be responsible for supporting the Sales Team with fulfilling orders effectively. You will have great organizational skill to keep track of in-house inventory, third-party warehouse inventory and the progress of each order. Communication skill is your biggest asset as you will be a point of contact across all internal and external stakeholders. Some minor bookkeeping will also be required.

**Duties & Responsibilities**:

- Provide assistance and support to Sales team with order fulfillment.
- Review estimate from Sales Advisor and contact client to obtain missing information if needed.
- Convert estimate into purchase order and ensure data accuracy in all orders and invoices.
- Schedule, coordinate and manage delivery, installation, and pick-up order for project.
- Act as a point of contact across internal and external stakeholders to maintain excellent customer service (e.g., client, subcontractor, supplier, sales advisor, and installer).
- Establish and maintain positive relationships with internal and external stakeholders and facilitate their engagement.
- Handle client inquiry and complaint.
- Contact client to collect payment on payment term or outstanding invoice.
- Manage supplier and subcontractor payment.
- Maintain and update sales and client records by using our CRM/ERP software.
- Stay up to date with product knowledge and specification and update monthly promotion for Sales team.
- Provide project progress reports to the Management and Sales team.
- Maintain warehouse inventory and showroom sample need, update inventory by the end of the day and inform Sales team when needed.
- Bookkeeping; AR/AP using our ERP software (i.e., QuickBooks) to ensure accuracy and good standing.
- Continuously and proactively understand and update business policy and procedure as well as seek ways to improve the overall order fulfillment process.

**Skills and Requirements**:

- Minimum 1 year of work experience as a Sales Administrator or similar role.
- Proven experience in using CRM/ERP software.
- Exceptional customer service skill.
- Fluent in English.
- Ability to work under pressure and meet tight deadlines.
- Advanced organizational and multitasking skills to manage and work on multiple projects simultaneously.
- Great problem-solving skill to deal with client inquiry or complaint.

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