Sales & Customer Support Specialist

6 months ago


Montréal, Canada Paris Mirror Full time

**ABOUT US**

**JOB DESCRIPTION**

**RESPONSIBILITIES**
- Manage incoming customer calls and chat requests through the website (B2C) and trade partners (B2B)
- Develop sustainable trust and relationships with potential customers and maintain strong relationships with existing clients through open and interactive communication
- Identify and assess customers’ needs and offer technical support and production information to enable sales
- Handle customer claims, provide appropriate solutions and alternatives in a timely fashion; follow up to ensure resolution
- Own and manage company’s RMA process
- Go the extra mile to engage, educate and ensure customer satisfaction
- Stay up to the date with industry trends and support with new sales prospecting activities that will help increase company’s revenue.
- When required, assist with customer service support activities of the B2B side of the business.
- Other administrative tasks as requested by management to advance the goals and objectives of the company.

**REQUIREMENTS**
- Native proficiency in English is required. Proficiency in French is a plus
- 5+ years of proven experience in customer sales and support roles - must have
- Proven track record in converting general incoming customer inquiries through phone and chat into sales
- Strong phone and chat contact handling skills and active listening
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Highly processed-oriented with rigorous and tenacious follow-up abilities
- Proficiency with MS Office Suite, particularly Excel, CRM systems and back-office environments
- Work well autonomously as well as in a team environment
- College degree required, University degree will be considered an asset

**WHY JOIN US?**
- Hybrid work schedule: 4days office and 1-day home
- As part of the onboarding process, the incumbent will be required to work from the office 5-days per week until the ramp-up period is complete
- Paid breaks and lunch time - work for 35-hours but get paid for 40-hours;
- Free snacks and beverages;
- Bi-monthly company sponsored lunch;
- Quarterly team bonding activities/outings;
- An inclusive, diverse and friendly work environment;

**Job Type**: Full-time

**Salary**: $48,000 to $52,000

**Location**: 1625 Chabanel Ouest Montreal, QC H4N 2S7

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$52,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Sales support: 3 years (preferred)
- Customer support: 5 years (required)

Work Location: In person



  • Montréal, Canada Paris Mirror Full time

    **ABOUT US** **JOB DESCRIPTION** **RESPONSIBILITIES** - Manage incoming customer calls and chat requests through the website (B2C) and trade partners (B2B) - Develop sustainable trust and relationships with potential customers and maintain strong relationships with existing clients through open and interactive communication - Identify and assess...


  • Montréal, Canada Hazelview Properties Services Inc. Full time

    About the Company: At Hazelview Properties we believe that apartments are more than bricks and mortar - they are an experience. Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia. Hazelview...


  • Montréal, QC, Canada Tokidos Full time

    *Job Summary* As a Customer Specialist, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries to ensure a positive customer experience. *Responsibilities* - Setup and maintain the customer support pages - full ownership - Analyze customer issues and provide effective solutions - Perform data entry...

  • Customer Retention

    3 months ago


    Montréal, QC, Canada Equisoft Full time

    **Customer Retention & Sales Specialist** **What is Equisoft?** Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital...


  • Montréal, Canada MovingWaldo Inc Full time

    **About MovingWaldo** MovingWaldo is present in all major Canadian markets and is currently raising awareness in the US and Europe. **Overview** We are seeking a highly organized and detail-oriented person to join our team. As a Customer Support Specialist, you will play a crucial role in assisting individuals and families with the smooth transition of...


  • Montréal, Canada The Home Depot Canada Full time

    **Job Overview**: Appliance Specialists provide exceptional customer service support, drive sales, and will be responsible for selling major appliances, driving extended service plans and credit. Sales Specialists assess customer needs, and guide customer decisions in order to close a sale. **Tasks & Responsibilities**: Achieving individual sales targets to...


  • Montréal, QC, Canada Midtown Athletic Club Full time

    Want to try something _new_? Are you comfortable with technology and with the idea of helping someone achieve their aspirations? Have any of your friends told you you’re really great with people? Midtown is searching for a Regional Sales Support Specialist (RS3) to help partner with our membership advisors to connect with our prospective members and help...

  • Sales Specialist

    6 months ago


    Montréal, Canada Laborie Medical Technologies Corp Full time

    **We believe that great healthcare is an essential safeguard of human dignity.** - At Laborie, we know the work we do matters - it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you. - We support and empower our employees to grow their...


  • Montréal, Canada Snap-On Tools of Canada Co. Full time

    **Field Support Specialist**: **Description**:Provide support to franchisees and Sales Team operations, including but not limited to: conducting franchisee inventories, making recommendations to reconcile inventory problems, conducting route surveys, responding to priority service issues. Sell and provide services in open routes. Support overall Sales...


  • Montréal, Canada Le Marché du Store Full time

    Blinds To Go/le Marché du Store is the leading destination for window treatments with showrooms in Quebec, Ontario and the US. We are currently looking for Customer Service Specialists who are ready to take on new challenges in our Call Centre, located in Rosemont. **Are you looking for** - a great atmosphere with a team invested in your success? - a...


  • Montréal, Canada Vertafore Full time

    Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else - if this sounds like you, then we’d love to hear from you! We are headquartered in Denver, Colorado, with...


  • Montréal, Canada LRDG Language Research Development Group Full time

    **LRDG Language Research Development Group** is a Canadian company, based in Montreal, and leader in online language learning, offering a unique blend of tutoring expertise and online community support, for fast, proven results. We have been a recognized partner of the Canadian government for over 20 years and are now looking to grow and expand on what has...

  • Sales Support Advisor

    6 months ago


    Montréal, Canada Vooban Full time

    Are you highly organized, rigorous, and recognized for your professionalism and communication skills in both French and English? If you are drawn to the world of IT and artificial intelligence and aspire to become a business development specialist, we have the perfect opportunity for you. We are currently seeking a sales support advisor to join our team. In...


  • Montréal, QC, Canada Climate Bonds Initiative Full time

    J**ob Title: Inside Sales Support Specialist** **Salary: CAD65-70,000 plus 15% variable** **Level: 5** **Team: Climate Services** **Reporting to: Sales Administration Manager, Climate Services** **Closing Date: 25th November** **Purpose** Climate Bonds has a set of compelling services that haven’t had as much uptake despite their opportunity....


  • Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**:We provide an eCommerce platform for activities and...

  • Sales Specialist

    6 months ago


    Montréal, Canada Lucid Motors Full time

    **Leading the future in luxury electric and mobility** At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this...


  • Montréal, Canada Snap-On Tools of Canada Co. Full time

    **Field Support Specialist**: **Description**:Provide support to franchisees and Sales Team operations, including but not limited to: conducting franchisee inventories, making recommendations to reconcile inventory problems, conducting route surveys, responding to priority service issues. Sell and provide services in open routes. Support overall Sales...


  • Montréal, Canada Jonar Full time

    Like all great fairy tales, our story begins with a heroic dream. You see, for far too long, millions of users were forced to toil under the rule of really crappy business software. So, to help them break free from this reign of terror, we built ParagonERP - a flexible and powerful solution fit for wholesalers and distributors. ParagonERP is the...

  • Sales Specialist

    7 months ago


    Montréal, Canada The Home Depot Canada Full time

    **Full-Time Position - Starting Salary 21$/H** Working here is about more than helping customers choose the right product. It's about making a difference in their lives. We call it "unleashing your inner orange" and it's the ability to tap into our inner potential to help customers create a space worth calling home. It takes true passion for helping people...

  • Sales Specialist

    6 months ago


    Montréal, Canada The Home Depot Canada Full time

    **Part-Time Position - Starting Salary 21$/H** Working here is about more than helping customers choose the right product. It's about making a difference in their lives. We call it "unleashing your inner orange" and it's the ability to tap into our inner potential to help customers create a space worth calling home. It takes true passion for helping people...