Sales & Customer Support Specialist
5 months ago
**ABOUT US**
**JOB DESCRIPTION**
**RESPONSIBILITIES**
- Manage incoming customer calls and chat requests through the website (B2C) and trade partners (B2B)
- Develop sustainable trust and relationships with potential customers and maintain strong relationships with existing clients through open and interactive communication
- Identify and assess customers’ needs and offer technical support and production information to enable sales
- Handle customer claims, provide appropriate solutions and alternatives in a timely fashion; follow up to ensure resolution
- Own and manage company’s RMA process
- Go the extra mile to engage, educate and ensure customer satisfaction
- Stay up to the date with industry trends and support with new sales prospecting activities that will help increase company’s revenue.
- When required, assist with customer service support activities of the B2B side of the business.
- Other administrative tasks as requested by management to advance the goals and objectives of the company.
**REQUIREMENTS**
- Native proficiency in English is required. Proficiency in French is a plus
- 5+ years of proven experience in customer sales and support roles - must have
- Proven track record in converting general incoming customer inquiries through phone and chat into sales
- Strong phone and chat contact handling skills and active listening
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Highly processed-oriented with rigorous and tenacious follow-up abilities
- Proficiency with MS Office Suite, particularly Excel, CRM systems and back-office environments
- Work well autonomously as well as in a team environment
- College degree required, University degree will be considered an asset
**WHY JOIN US?**
- Hybrid work schedule: 4days office and 1-day home
- As part of the onboarding process, the incumbent will be required to work from the office 5-days per week until the ramp-up period is complete
- Paid breaks and lunch time - work for 35-hours but get paid for 40-hours;
- Free snacks and beverages;
- Bi-monthly company sponsored lunch;
- Quarterly team bonding activities/outings;
- An inclusive, diverse and friendly work environment;
**Job Type**: Full-time
**Salary**: $48,000 to $52,000
**Location**: 1625 Chabanel Ouest Montreal, QC H4N 2S7
**Job Types**: Full-time, Permanent
Pay: $48,000.00-$52,000.00 per year
**Benefits**:
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
**Experience**:
- Customer support: 5 years (required)
- Sales support: 3 years (required)
Work Location: In person
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