Bilingual National Sales Coordinator

4 days ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

You will be joining a collaborative and close-knit team. Responding to inquiries from our Sales team, helping to solve issues and keep things running smoothly. We are a high performing team that loves to celebrate our individual and team successes Building social capital and engagement is important to us. We support each other, learn from each other, and have fun together.

**Key Accountabilities**:

- Find a better way. Working closely with the Manager, Sales Support & Training, you'll recommend and go on to implement process solutions for the Sales Team that make things more efficient and just _better _.
- Question the status quo. And then improve it. You'll look for ways to streamline and consolidate reporting and process.
- Deliver customer excellence experience by setting the sales team up for success as they start their career with Manulife. Looking after new hires, terminations, status changes and leaves of absence with a customer first attitude and delivering accurate service through outlined processes and procedures.
- Investigate better ways to do tasks and duties to help streamline processes.
- Work with senior sales management, the Manager, Sales Support & Training and the events team to help with the administrative side of events. This includes the immediate sales team but can also involve partners from our primary distribution channels: Financial Advisors and Brokers.
- Use your analytical and strong organizational skills to bring order to chaos. Okay, maybe not full-on zombie apocalypse chaos, but you'll keep projects on track using databases, checklists and other tools.
- Collaborate with other hard-working people to lead projects.
- Be a watchdog for issues as they crop up and be quick to recommend solutions and create processes to ensure they never come up again.
- Work closely with the sales team so the best solutions go forward.

**How will you create impact?**

Reporting to the Manager, Sales Support & Training, you will use your analytical skills to bring order to uncertainty, streamline processes and just make things better overall for the sales team.

**What we are looking for**

**This is the job for you because you**:

- Are fluently bilingual in French/English (both spoken & written).
- Have a background in Customer service, Customer Experience, Sales support, or something related.
- Balance multiple priorities while maintaining a high degree of accuracy and attention to detail.
- Are flexible and adaptable when dealing with change, including changing priorities and tight deadlines.
- Have strong interpersonal skills with the ability to develop and maintain strong working relationships with all levels of employees across the organization.
- Welcome a challenge (or a puzzle to solve), are resourceful, and look for the opportunity to find solutions.
- Have a growth mindset - always learning, especially when things don’t go exactly to plan.
- Have strong customer service skills and commitment to following through on deliverables.
- Learn quickly and are a self-starter, who takes initiative and thrives in a fast-paced work environment.
- Demonstrate tact and professionalism at all times and maintain confidentiality.
- Demonstrate strong technical skills with experience using the Microsoft suite (O365) with the ability to learn new technologies quickly.
- Bonus if you have previous experience using Power BI and Power Automate.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Ma

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