Client Services Coordinator

6 months ago


Vaughan, Canada RYCOM Corporation Full time

**RYCOM** is a trusted leader in Smart Tech solutions for public and private sector real estate, properties, and portfolios for over 25 years. The **RYCOM** team develops, delivers, and supports the innovative strategy and the integrated layers of technology required to create Smart Buildings today that meet the demands of the future. By staying at the forefront of technology solutions, utilizing best-in-class support models, and delivering quality services with the highest level of care and support, **RYCOM** simplifies technology for clients so they can focus on their core business while achieving operational, environmental, and measurable results.

**Reasons to Join RYCOM**
- A team driven by passion and a culture where people make a difference because we believe that every voice counts.
- An entrepreneurial environment
- Opportunities to learn different parts of the business
- Health and Wellness Programs
- Team fundraisers and events
- Comprehensive benefits program
- RRSP matching
- Employee training and development
- Compensation based on experience
- 3 weeks of paid vacation to start

**OPPORTUNITY**

RYCOM CORPORATION is seeking Customer Care Specialist to be responsible for coordinating a variety of Telecom related projects and activities for customer related installations and requests.

**RESPONSIBILITIES**
- Act as the initial point of contact for customers and internal users.
- Triage all incoming issues and perform first level support to resolve or assign as required.
- Provide timely and accurate response to all incidents, outages and requests to customers and service providers.
- Accurately record problem details using a ticketing system(s).
- Follow Incident Response and Escalation procedures accurately and quickly.
- Develop in-depth knowledge of our services and offerings and provide informative support tailored to the needs of our customers.
- Maintain knowledge of new customer technologies, devices, and procedures.
- Ensure customers has a great service experience though engagement and provide appropriate follow up.
- Communicate with internal Customer Care team.
- Provide day to day operations support for RYCOM clients.
- Other duties as required.

**REQUIREMENTS**:

- Minimum 1 year of experience in any of the following areas: call centre, telecommunications, or cabling.
- Ability to work independently, but towards team goals.
- Strong analytical, documentation and communication skills.
- Ability to multitask and prioritize incidents based on operational impact.
- Strong written and verbal communication skills.
- Ability to prioritize, multitask and work effectively under pressure to meet deadlines.
- Well-developed interpersonal skills
- Exceptional customer service experience
- Experience with Microsoft (Word / Excel etc)

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: In person



  • Vaughan, Canada SPAR Canada Full time

    Overview: **Client Service Coordinator**: **SPAR Canada**, a global leader in retail merchandising is growing! We are hiring a Client Services Coordinator to work in our Vaughan office on a hybrid work schedule. As a strong administrator, you will support our client service management team. To be successful, you must be organized, deadline-driven, adept in...


  • Vaughan, Canada Andrew Enofe Real Estate Inc Full time

    Responsibilities: - manage client relationships - manage general office administrative duties - manage client relationship database - follow up with clients for documents - welcome and receive guests - make calls to prospects - scheduling meetings and showings for all agents - experience in real estate considered a plus - Asssit with events and...


  • Vaughan, Canada Andrew Enofe Real Estate Inc Full time

    Responsibilities: - manage client relationships - manage general office administrative duties - manage client relationship database - follow up with clients for documents - welcome and receive guests - make calls to prospects - scheduling meetings and showings for all agents - experience in real estate considered a plus - Social media...


  • Vaughan, Canada Bayshore HealthCare Full time

    Bayshore Home Care Solutions, a division of Bayshore Healthcare is a community health care provider full of heart. We believe in creating special moments for our patients each and every day whether at the bedside, on the phone or providing support to our healthcare heroes. With over 100 locations across the country, we are dedicated to enhancing the quality...


  • Vaughan, Canada Bayshore HealthCare Full time

    Bayshore Home Care Solutions, a division of Bayshore Healthcare is a community health care provider full of heart. We believe in creating special moments for our patients each and every day whether at the bedside, on the phone or providing support to our healthcare heroes. With over 100 locations across the country, we are dedicated to...


  • Vaughan, Canada Bayshore HealthCare Full time

    The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. **DUTIES AND RESPONSIBILITIES** - Handle and document prospective client inquiries regarding requests for care and...


  • Vaughan, Canada Bayshore HealthCare Full time

    The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. **DUTIES AND RESPONSIBILITIES** - Handle and document prospective client inquiries regarding requests for care and...


  • Vaughan, Canada Bayshore HealthCare Full time

    The Client Service Assistant, under the direction of the immediate Supervisor, handles client and employee care and service inquiries, documents caller’s information, confirms client care service changes, assists with client intake data entry and reception switchboard coverage as required. **DUTIES AND RESPONSIBILITIES** - Handle and document prospective...


  • Vaughan, Canada Bayshore HealthCare Full time

    The Client Service Assistant, under the direction of the immediate Supervisor, handles client and employee care and service inquiries, documents caller’s information, confirms client care service changes, assists with client intake data entry and reception switchboard coverage as required. **DUTIES AND RESPONSIBILITIES** - Handle and document prospective...


  • Vaughan, Canada Bayshore HealthCare Full time

    **Bayshore Home Care Solutions,** a division of Bayshore Healthcare is a community health care provider full of heart. We believe in creating special moments for our patients each and every day whether at the bedside, on the phone or providing support to our healthcare heroes. With over 100 locations across the country, we are dedicated to enhancing the...


  • Vaughan, Canada SPAR Canada Full time

    Overview: **SPAR Canada**, a global leader in retail merchandising is growing! We are hiring a Client Services Coordinator, who is fully bilingual in French, to work in our Vaughan office on a hybrid work schedule. As a strong administrator, you will support our client service management and human resources teams. To be successful, you must be organized,...


  • Vaughan, Canada SPAR Canada Full time

    Overview: **SPAR Canada**, a global leader in retail merchandising is growing! We are hiring a BILINGUAL (French and English speaking) Client Services Coordinator, who is fully bilingual in French, to work in our Vaughan office on a hybrid work schedule. As a strong administrator, you will support our client service management and human resources teams. To...


  • Vaughan, Canada Bayshore HealthCare Full time

    Job Description JOB SUMMARY The Client Service Assistant, under the direction of the immediate Supervisor, handles client and employee care and service inquiries, documents caller’s information, confirms client care service changes, assists with client intake data entry and reception switchboard coverage as required. DUTIES AND...


  • Vaughan, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career.. If your calling is to be the “difference” by providing outstanding customer service, then a Career with Bayshore is the Perfect Fit for YOU! The Client Service Assistant, under the direction of the immediate Supervisor, handles client and employee care and service inquiries, documents caller’s...


  • Vaughan, Canada HearUSA Full time

    HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to...


  • Vaughan, Ontario, Canada The Successful Investor Full time

    We are seeking a skilled and experienced Corporate Client Service Professional to join our team at The Successful Investor. As a key member of our Wealth Management department, you will be responsible for providing exceptional client service and support to high-net-worth individuals.Job OverviewIn this role, you will serve as the first point of contact for...


  • Vaughan, Canada Sephora Full time

    **Job ID**: 232195 **Store Name/Number**: ON-Colossus (1504) **Address**: 7575 Weston Road - Unit 117C, Vaughan, ON L4L 9K5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and...


  • Vaughan, Ontario, Canada The Successful Investor Full time

    We are seeking a dynamic and adaptable team member to join The Successful Investor in the role of Wealth Management Client Service Specialist. This position offers an exciting opportunity for a highly motivated and customer-focused individual to provide exceptional client service and support.Job OverviewIn this role, you will be responsible for delivering...


  • Vaughan, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Join our team as a Support Services Coordinator and play a vital role in providing high-quality care to individuals in Vaughan, Canada. In this position, you will assist clients with daily living activities, promoting their independence and enhancing their quality of life.Key Responsibilities:Assist clients with personal care, including bathing, dressing,...

  • Service Coordinator

    6 months ago


    Vaughan, Canada Stage Windows & Doors Full time

    Grow with us as a Service Coordinator at Stage Windows & Doors! **Company Overview**: Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and custom home...