Client Service Coordinator Ii
4 months ago
The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.
**DUTIES AND RESPONSIBILITIES**
- Handle and document prospective client inquiries regarding requests for care and service
- Assess client service needs in consultation with the Supervisors; schedule licensed and
unlicensed employees for care and service assignments such that there is an appropriate
match between the client’s needs and the qualifications, skills and abilities of Field
employees; promote consistency of caregiver assignments and coordination of services.
- Reports and collaborates with other Case Managers, funder or government program as
required.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Complete data entry and maintain accurate current scheduling documentation.
- Assist with training and mentoring of new staff.
- Assist with the supervision, recruitment and orientation of Field employees as requested.
- Participate in client satisfaction initiatives.
- Handle and document client concerns and complaints in a timely manner and as appropriate,
notify the Supervisors; maintain appropriate documentation.
- Market and promote Bayshore Home Health in keeping with the individual Branch Office
Sales and Marketing Plan.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the
company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible
to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with
appropriate Bayshore personnel.
- Complete other tasks as requested.
**Schedule**:
Every other weekend
- 7:00 am to 3:00 pm - every 4th weekend
- 2:00 pm to 10:00 pm - every 4th weekend
Job Qualification
Education
Minimum - Secondary School Diploma. Completion of a recognized Program, such as the
Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred.
Experience
A minimum of two years related customer service experience, preferably in healthcare.
Other Skills and Abilities
Exceptional organizational and interpersonal skills; proven ability to work both independently and as
part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated
competency in keyboarding and Windows scheduling software; ability to operate all standard office
equipment; proficiency in written and spoken English as well as French in Branch Offices that
provide service to French speaking clients.
complete a three month probationary period specific to the Client Service Coordinator position.
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”
Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.
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