Client Service Coordinator Ii
3 weeks ago
**Bayshore Home Care Solutions,** a division of Bayshore Healthcare is a community health care
provider full of heart. We believe in creating special moments for our patients each and every
day whether at the bedside, on the phone or providing support to our healthcare heroes. With
over 100 locations across the country, we are dedicated to enhancing the quality of life, dignity,
and independence of all Canadians by providing customized care solutions for our patients.
These are the moments that inspire, change, and encourage us, we call this the Bayshore
difference. Bayshore Healthcare is a 24-hour operation to allow for complete care coverage for
our patients and staff.
The Client Services Assistant (CSA) is a pivotal role in advancing branch operations. Working in a
fast-paced environment, the CSA supports in responding to patient care and service inquiries,
ensuring that all patients are matched with a qualified healthcare professional in a timely
manner.
**DUTIES AND RESPONSIBILITIES**
- Communicates with patients, families, staff and funder organizations
- Supports in receiving, processing, and documenting in the EMR (Procura) funder
referrals and ongoing changes for patient care and service
- Review received service needs and information in consultation with branch Supervisors
and patient
- Supports in scheduling licensed care providers and unregulated care providers for care
and service assignments aligned to patient needs and field staff qualifications and skills
- Promote consistency of caregiver assignments and coordination of services
- Notify patients and Field staff of their up-to-date schedules to ensure delivery of service
and care
- Supports in continuous adequate utilization of staff schedules to meet service and care
needs
- Complete data entry and maintain accurate documentation within the EMR
- Handle and document patient concerns and complaints in a timely manner and as
appropriate, follow set escalation pathway to resolve issues and; maintain appropriate
documentation within the EMR and RL6
- Escalate appropriate concerns or risks for review and/or follow-up
- Collaborates with internal and external administrative and clinical staff, as required
- Maintains confidentiality of patient and corporate information and discusses only with
appropriate Bayshore personnel
- Support in advancing branch and organizational performance indicators
- Participate in proactive Health & Safety activities while performing all duties. Report any
known and potential Health & Safety risks or concerns
- Support and lead the delivery of organizational programs, as appropriate, including
quality activities and continuous improvement initiatives in keeping with the company's
Quality Management System
- Participate in internal and/or external continuing education activities
- Adhere to Bayshore Policies and Procedures
- Complete other tasks, as requested
- Must be available to work: days, evenings, and weekends as required
**REPORTING RELATIONSHIP**
The Client Service Coordinator reports directly to the Client Services Manager or branch
designate. The Client Services Assistant collaborates with the Managers of Clinical Practice,
Home Support Supervisors, the Professional Services Supervisors, funder staff and the
Payroll/Billing Department as appropriate.
**Work Schedule: Monday to Friday 9:00 am to 5:00 pm**
Job Qualification
- Minimum - Secondary School Diploma or equivalent
- Medical Office Administration and/or Office Administration Certification, preferred
- Demonstrated customer service and communication skills, preferably in healthcare or other
high-paced customer service environment
- Ability to handle issues and problem solving with tact and diplomacy
- Excellent computer skills (Microsoft office, internet, EMR)
- Ability to prioritize and handle multiple demands in a fast-paced environment
- Proven organizational and teamwork skills
- Able to work independently and prioritize workload
- Positive work and attendance performance essential
- Strong interpersonal skills including demonstrated ability to build rapport and connections
- Willingness to learn
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual d
-
Client Service Coordinator II
3 weeks ago
Vaughan, Ontario, Canada Bayshore HealthCare Full timeJob Title: Client Service Coordinator IIJob Summary:The Client Service Coordinator II is responsible for handling client and employee care and service inquiries, documenting caller's information, confirming client care service changes, assisting with client intake data entry, and providing reception switchboard coverage as required.Duties and...
-
Client Service Coordinator II
3 weeks ago
Vaughan, Ontario, Canada Bayshore HealthCare Full timeJob Title: Client Service Coordinator IIJob Summary:The Client Service Coordinator II is responsible for handling client and employee care and service inquiries, documenting caller's information, confirming client care service changes, assisting with client intake data entry, and providing reception switchboard coverage as required.Duties and...
-
Client Service Coordinator II
1 month ago
Vaughan, Ontario, Canada Bayshore HealthCare Full timeJob Title: Client Service Coordinator IIJob Summary:The Client Service Coordinator II plays a vital role in providing exceptional client care and service. Under the direction of the immediate Supervisor, this individual will handle client and employee care and service inquiries, document caller's information, confirm client care service changes, assist with...
-
Client Service Coordinator II
1 month ago
Vaughan, Ontario, Canada Bayshore HealthCare Full timeJob Title: Client Service Coordinator IIJob Summary:The Client Service Coordinator II plays a vital role in providing exceptional client care and service. Under the direction of the immediate Supervisor, this individual will handle client and employee care and service inquiries, document caller's information, confirm client care service changes, assist with...
-
Client Service Coordinator II
1 month ago
Vaughan, Ontario, Canada Bayshore HealthCare Full timeJob Title: Client Service Coordinator IIJob Summary:The Client Service Coordinator II plays a vital role in providing exceptional client care and service. Under the direction of the immediate Supervisor, this individual will handle client and employee care and service inquiries, document caller's information, confirm client care service changes, assist with...
-
Client Service Coordinator II
1 month ago
Vaughan, Ontario, Canada Bayshore HealthCare Full timeJob Title: Client Service Coordinator IIJob Summary:The Client Service Coordinator II plays a vital role in providing exceptional client care and service. Under the direction of the immediate Supervisor, this individual will handle client and employee care and service inquiries, document caller's information, confirm client care service changes, assist with...
-
Client Service Coordinator II
3 weeks ago
Vaughan, Ontario, Canada Bayshore HealthCare Full timeJob SummaryThe Client Service Coordinator II provides exceptional client care and service, handling inquiries, documenting information, and assisting with client intake data entry and reception switchboard coverage.Duties and ResponsibilitiesHandle and document prospective client inquiries regarding requests for care and service.Notify clients regarding...
-
Client Service Coordinator
5 days ago
Vaughan, Ontario, Canada Bayshore HealthCare Full timeJob Title: Client Service Coordinator IIJob Summary:The Client Service Coordinator II under the direction of the immediate Supervisor handles client and employee care and service inquiries, documents caller's information, confirms client care service changes, assists with client intake data entry and reception switchboard coverage as required.Duties and...
-
Client Service Coordinator Ii
2 months ago
Vaughan, Canada Bayshore HealthCare Full timeThe Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. **DUTIES AND RESPONSIBILITIES** - Handle and document prospective client inquiries regarding requests for care and...
-
Client Service Coordinator Ii
2 months ago
Vaughan, Canada Bayshore HealthCare Full timeThe Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. **DUTIES AND RESPONSIBILITIES** - Handle and document prospective client inquiries regarding requests for care and...
-
Client Service Coordinator Ii
5 months ago
Vaughan, Canada Bayshore HealthCare Full timeThe Client Service Assistant, under the direction of the immediate Supervisor, handles client and employee care and service inquiries, documents caller’s information, confirms client care service changes, assists with client intake data entry and reception switchboard coverage as required. **DUTIES AND RESPONSIBILITIES** - Handle and document prospective...
-
Client Service Coordinator Ii
5 months ago
Vaughan, Canada Bayshore HealthCare Full timeThe Client Service Assistant, under the direction of the immediate Supervisor, handles client and employee care and service inquiries, documents caller’s information, confirms client care service changes, assists with client intake data entry and reception switchboard coverage as required. **DUTIES AND RESPONSIBILITIES** - Handle and document prospective...
-
Client Service Coordinator II
3 weeks ago
Vaughan, Ontario, Canada Bayshore HealthCare Full timeJob DescriptionJOB SUMMARYThe Client Service Assistant, under the direction of the immediate Supervisor, handles client and employee care and service inquiries, documents caller's information, confirms client care service changes, assists with client intake data entry and reception switchboard coverage as required.DUTIES AND RESPONSIBILITIESHandle and...
-
Client Service Coordinator II
5 months ago
Vaughan, Canada Bayshore HealthCare Full timeJob Description JOB SUMMARY The Client Service Assistant, under the direction of the immediate Supervisor, handles client and employee care and service inquiries, documents caller’s information, confirms client care service changes, assists with client intake data entry and reception switchboard coverage as required. DUTIES AND...
-
IT Service Desk Technician, Level Ii
5 months ago
Vaughan, Canada Plan Group Full time**Job Duties and Responsibilities** - Level II desktop support technician for the desktop operation and escalation team. - Provide direct support to all executives - Responsible for managing senior escalations, deep dive analysis of branch environment, white glove service, onsite support, project activities, and technical solution deployments. - Effectively...
-
IT Service Desk Technician, Level II
5 months ago
Vaughan, Canada Plan Group Full timeAs an IT Service Desk Technician, Level II personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition,?technicians?should have a strong technical understanding of technology, including the various hardware, software and...
-
Client Service Coordinator
5 months ago
Vaughan, Canada SPAR Canada Full timeOverview: **Client Service Coordinator**: **SPAR Canada**, a global leader in retail merchandising is growing! We are hiring a Client Services Coordinator to work in our Vaughan office on a hybrid work schedule. As a strong administrator, you will support our client service management team. To be successful, you must be organized, deadline-driven, adept in...
-
Technicien De Service Informatique, Niveau II
3 weeks ago
Vaughan, Ontario, Canada Plan Group Full timeCompétences requisesLe technicien de niveau II du service d'assistance informatique doit posséder d'excellentes compétences en matière de résolution de problèmes, de communication et de relations interpersonnelles, ainsi que de la patience, une attitude favorable au client et la capacité de travailler en équipe.Fonctions et responsabilités- Fournir...
-
Client Services Coordinator
2 months ago
Vaughan, Canada Andrew Enofe Real Estate Inc Full timeResponsibilities: - manage client relationships - manage general office administrative duties - manage client relationship database - follow up with clients for documents - welcome and receive guests - make calls to prospects - scheduling meetings and showings for all agents - experience in real estate considered a plus - Social media...
-
Client Service Coordinator
5 days ago
Vaughan, Canada Bayshore HealthCare Full timeBayshore Home Care Solutions, a division of Bayshore Healthcare is a community health care provider full of heart. We believe in creating special moments for our patients each and every day whether at the bedside, on the phone or providing support to our healthcare heroes. With over 100 locations across the country, we are dedicated to enhancing the quality...
