Wealth Management Client Service Specialist

2 weeks ago


Vaughan, Ontario, Canada The Successful Investor Full time

We are seeking a dynamic and adaptable team member to join The Successful Investor in the role of Wealth Management Client Service Specialist. This position offers an exciting opportunity for a highly motivated and customer-focused individual to provide exceptional client service and support.

Job Overview

In this role, you will be responsible for delivering high-quality client service and support to high-net-worth clients. You will work closely with our Wealth Management team to ensure that clients receive timely and accurate resolutions to their inquiries.

Key Responsibilities:
  • Provide exceptional client service and support via phone, email, and in-person interactions.
  • Respond to inbound calls and emails from clients and prospects in a timely and professional manner.
  • Foster strong long-lasting relationships with clients by providing personalized support and assistance.
  • Develop expertise and knowledge regarding our wealth management services, software, procedures, and paperwork to ensure optimal client service.
  • Coordinate and lead client tax enquiry resolution, new account opening documentation preparation, review, and approval.
  • Record and update customer information within our CRM database.
Requirements

To be successful in this role, you will require:

  • A Bachelor's degree in business or a related field.
  • At least 3 years of customer service experience.
  • Previous office administration experience is preferred.
  • Previous Wealth Management/Financial Services/Brokerage experience is an asset.
  • Strong command of the English language, both verbal and written.
  • Proficiency in Microsoft Word & Excel.
  • CSC (Canadian Securities Course) certification is considered an asset.
What We Offer

The Successful Investor offers a competitive salary and benefits package, including:

  • A base salary of $70,000 - $80,000 per year.
  • A comprehensive benefits package, including health and dental insurance.
  • A generous retirement plan.
  • Ongoing training and professional development opportunities.


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