Wealth Management Client Service Specialist
2 weeks ago
We are seeking a dynamic and adaptable team member to join The Successful Investor in the role of Wealth Management Client Service Specialist. This position offers an exciting opportunity for a highly motivated and customer-focused individual to provide exceptional client service and support.
Job OverviewIn this role, you will be responsible for delivering high-quality client service and support to high-net-worth clients. You will work closely with our Wealth Management team to ensure that clients receive timely and accurate resolutions to their inquiries.
Key Responsibilities:- Provide exceptional client service and support via phone, email, and in-person interactions.
- Respond to inbound calls and emails from clients and prospects in a timely and professional manner.
- Foster strong long-lasting relationships with clients by providing personalized support and assistance.
- Develop expertise and knowledge regarding our wealth management services, software, procedures, and paperwork to ensure optimal client service.
- Coordinate and lead client tax enquiry resolution, new account opening documentation preparation, review, and approval.
- Record and update customer information within our CRM database.
To be successful in this role, you will require:
- A Bachelor's degree in business or a related field.
- At least 3 years of customer service experience.
- Previous office administration experience is preferred.
- Previous Wealth Management/Financial Services/Brokerage experience is an asset.
- Strong command of the English language, both verbal and written.
- Proficiency in Microsoft Word & Excel.
- CSC (Canadian Securities Course) certification is considered an asset.
The Successful Investor offers a competitive salary and benefits package, including:
- A base salary of $70,000 - $80,000 per year.
- A comprehensive benefits package, including health and dental insurance.
- A generous retirement plan.
- Ongoing training and professional development opportunities.
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