Customer Service Representative
1 month ago
**Position Details**:
- Communicate directly with clients to determine operational requirements and communicate these requirements internally to operations staff; ensuring all client requirements are met.
- Responsible for new item setup, item maintenance, and inventory cycle counting.
- Manage the receipt and release of client orders, ensuring all client orders are shipped in a timely manner as per customer service level agreements.
- Address any client issues, concerns or opportunities in an expeditious manner.
- Responsible for collecting, reporting and analyzing customer performance data, and presenting customer KPI’s and SLA performance.
- Contribute to company-wide continuous improvement initiatives.
- This position is primarily a Monday/Friday position, but from time to time, this employee will be required to provide extended hours, off hours and weekend coverage if required.
**Qualifications**:
- A minimum of 2 years' logistics customer service experience, preferably from a third party logistics environment, and ideally in a client coordination role.
- Past experience in a customer facing role, preferably within a customer service or client support role.
- General understanding of full complement of supply chain and logistics functions, including shipping, receiving, warehousing, etc.
- Very strong working knowledge of ERP/WMS
- Excellent PC skills, including MS Excel, Word, Outlook and Access.
- Exceptional customer communication skills is a must.
- Extremely organized individual capable of multi-tasking and remaining calm in stressful circumstances.
- Strong communicator with a demonstrated ability to work in a team based environment and capable of working effectively with all levels within an organization.
- Proven ability to create, manage and maintain strong customer relationships
**Job Types**: Full-time, Permanent
Pay: $40,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
**Education**:
- Secondary School (preferred)
**Experience**:
- Logistics: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
-
Customer Service Representative
3 months ago
Mount Hope, Canada Think Logistics Inc. Full time**Position Details**: - Communicate directly with clients to determine operational requirements and communicate these requirements internally to operations staff; ensuring all client requirements are met. - Responsible for new item setup, item maintenance, and inventory cycle counting. - Manage the receipt and release of client orders, ensuring all client...
-
Customer Service Representative
6 months ago
Mount Pearl, Canada Circle K Full timeStore 6002107: 22 Commenwealth Ave, Mount Pearl, Newfoundland and Labrador A1N 1W6 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift...
-
Customer Service Representative
1 month ago
Mount Pearl, Canada Fedex Canada Full timeAt FedEx Canada, we are seeking a highly skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer service and support to our clients across Canada.About the RoleWe are looking for a motivated and results-driven individual who can work in a fast-paced environment and maintain a high level of...
-
Customer Service Representative
7 months ago
Mount Forest, Canada BMO Financial Group Full time201 Main Street Mount Forest Ontario,N0G 2L0 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Customer Service Representative
3 weeks ago
Mount Pearl, Canada Fedex Canada Full timeAt FedEx Canada, we are seeking a skilled Customer Service Representative to join our team. This role is ideal for individuals who possess excellent communication skills and can provide top-notch customer service.About the JobWe offer a competitive salary of $45,000 - $55,000 per year, depending on experience. In addition to a comprehensive benefits package,...
-
Customer Service Representative
6 months ago
Mount Pearl, Canada Capital Collision Full timeCapital Auto Group is widely recognized for an uncompromising commitment to the highest standards of integrity and quality, product selection and service, and on making a positive contribution to the community in which we operate. Do you enjoy customer service and working with a team? We are looking for an energetic, motivated, self-starter to join us at...
-
Customer Satisfaction Representative
2 months ago
Mount Hope, Canada Think Logistics Inc. Full timeEducation: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year **Work setting**: - Business sector **Tasks**: - Address customers' complaints or concerns - Arrange for billing for services - Obtain and examine all relevant information to assess client feedback,...
-
Part Time Overnight Customer Service Representative
7 months ago
Mount Pearl, Canada Circle K Full timeStore 6002527: 14 Commonwealth Ave., Mount Pearl, Newfoundland and Labrador A1N 1W5 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift...
-
Customer Service Representative
1 week ago
Mount Pearl, Canada Fedex Canada Full timeJob Title: Customer Service Representative - Express Delivery">">About Us:">FedEx Canada is a leading provider of transportation, e-commerce and business services. We offer a wide range of solutions to meet the needs of our customers, from express delivery to freight forwarding.">About the Job:">We are currently seeking a Customer Service Representative to...
-
Customer Service Representative
7 months ago
Port Hope, Canada Municipality of Port Hope Full timeThe Customer Service Representative is responsible for front line Customer Service for the Department of Parks, Recreation and Culture by processing admissions and registration, addressing questions and providing information to the patrons and public; addressing the diverse needs of our community and maintaining high quality service. **Benefits and...
-
Customer Relations Representative
3 weeks ago
Mount Forest, Canada Yardistry Limited Full timeYardistry has been a leader in designing and manufacturing premium outdoor products. It started with a DIY gazebo kit and has since evolved into a full suite of shelters extending your outdoor living space. Yardistry provides creative and beautiful solutions to bring your backyard dreams to life. As the primary point of contact for our customers, each...
-
Service Representative
7 months ago
Port Hope, Canada Revolver Screening Systems Full time**Company background**: Revolver Screening Systems (RSS) is a construction equipment manufacturing and sales company located in Port Hope, Ontario. RSS also has another facility located in Guelph, Ontario. RSS manufactures and distributes portable trommel screening plants and conveyors to be shipped to and sold through a network of dealers all across North...
-
Cargo Handler
7 months ago
Mount Hope, Canada UNITED PARCEL SERVICE Full time**Primary Job Posting Location**: Mount Hope, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...
-
Customer Service Representative
4 months ago
Mount Uniacke, Canada Livingstone Full time**Overview**: excellent communication skills and a passion for assisting customers. This position offers the opportunity to work in a dynamic, fast-paced and customer-focused environment where communication, prioritizing and attention to detail are critical. **Responsibilities & Duties**: - Interact with customers to provide and process information about...
-
Customer Service Representative
7 months ago
Mount Brydges, Canada Mainstreet Credit Union Limited Full time**About You** Are you driven to offer exceptional customer service using your advanced communication and problem solving skills? Are you passionate about proactively identifying the needs of your client's in order to exceed their expectations? If you are an eager, team driven individual, looking to start a career in the Financial Services industry, we...
-
Security Screener
6 months ago
Mount Hope, Canada UNITED PARCEL SERVICE Full time**Primary Job Posting Location**: Mount Hope, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...
-
Receptionist
3 months ago
Mount Hope, Canada Sumner’s Auto Service Full time**About us** Sumner’s Auto Service is a small automotive repair shop in Mount Hope, ON L0R 1W0. Looking for someone to run the front office. Our work environment includes: - Casual work attire - On-the-job training - Monday-Friday 10am-2pm - Opportunity for over time in busier seasons Receptionist Job Description **Responsibilities**: - Greet...
-
Receptionist
7 months ago
Mount Hope, Canada Sumner’s Auto Service Full time**About us** Sumner’s Auto Service is a small business in Mount Hope, ON L0R 1W0. We are professional. Our work environment includes: - Casual work attire - On-the-job training - Flexible working hours (between 10am-5pm Mon-Fri) Receptionist Job Description **Responsibilities**: - Greet customers and visitors in a professional and friendly manner -...
-
Promotional Representative
3 months ago
Hope, Canada XMC Sponsorship and Experiential Marketing Full timeXMC is looking for energetic and outgoing Brand Ambassadors to join our team! The main objective of a Brand Ambassador is to actively engage consumers to communicate key messaging and create brand awareness through various activations. Brand Ambassadors will represent our client in field, informing consumers about the key benefits and features of a...
-
Customer Service Representative
7 months ago
Mount Brydges, Canada Mainstreet Credit Union Limited Full time**Are you a positive and motivated individual looking to start a career in the Financial Services Industry?** Are you driven to offer exceptional service? Is successful communication and building relationships your natural forte? Do you have an innate attention for detail, and a passion for listening and identifying the needs of your client? Do you get...