Customer Service Representative

5 months ago


Mount Uniacke, Canada Livingstone Full time

**Overview**:
excellent communication skills and a passion for assisting customers. This position offers the

opportunity to work in a dynamic, fast-paced and customer-focused environment where

communication, prioritizing and attention to detail are critical.

**Responsibilities & Duties**:

- Interact with customers to provide and process information about products, services and warranties
- Handle and resolve customer complaints promptly and professionally
- Manages information of site deficiencies - communicate with clients and site managers to resolve
- Analyze customer needs and recommend appropriate products or services
- Utilize phone etiquette to ensure effective communication with customers
- Ensure receipt of reports, photos and documents from installation teams
- Gather information and submit detailed reports for manufacturer claims
- Work closely with fabrication and installation teams to ensure information is provided in full and

executed successfully
- Management of safety program for installation team
- Perform data entry tasks accurately and efficiently across multiple databases/platforms

**Qualifications & Skills**:

- Strong communication skills in English both verbal and written
- Attentive & active listener, capable of following specific instructions
- Ability to multitask, prioritize, and manage time effectively
- Adaptable personality - Able to work independently and in a team setting
- Attention to detail and organized
- Proficiency in data entry and computer systems - including Google & Google Drive
- Experience in logistics, sales or the stone industry preferred
- Previous experience in customer service is preferred

**Job Types**: Full-time, Permanent

Pay: $19.00-$24.00 per hour

Expected hours: 45 per week

**Benefits**:

- Company pension
- On-site parking
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person



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