Customer Service Representative
5 months ago
Capital Auto Group is widely recognized for an uncompromising commitment to the highest standards of integrity and quality, product selection and service, and on making a positive contribution to the community in which we operate.
Do you enjoy customer service and working with a team? We are looking for an energetic, motivated, self-starter to join us at Capital Collision As a **Customer Service Representative**, you will provide a friendly, welcoming and efficient service to all Capital Collision customers, while reflecting the premium quality of the company.
**A Day In The Life**
- Answering incoming telephone calls, determining purpose of callers, forwarding calls to appropriate personnel or department, and take adequate messages when required.
- Assisting in dealing with customer complaints in an effective and courteous manner and providing solutions as quickly as possible.
- Frequently using office equipment such as photocopier, computer/keyboard, telephone, and fax.
- Ensuring the facilities are kept tidy and the proper functioning of the telephone, fax, photocopier, etc.
- Supporting administrative and special projects requirements, as assigned.
- Ensuring a warm farewell and positive last impression for each customer exiting the dealership.
- Ensuring that all documents conform to company standards with regard to required authorizations, accuracy, and completeness of supporting documentation.
- Notifying manager of any irregularity, situation, or discrepancies and, as necessary, propose changes or improvements to the processes within the department.
- Submitting all pertinent information on rebates to the manufacturer.
- Ensuring KeyTrak is updated with the proper information logged on each vehicle.
- Ensuring safety policies, standards, and procedures are followed to achieve a safe work environment and safety for all staff, customers, and vendors.
**What You Bring To CAG**
- Identifies and resolves problems in a timely manner.
- Highly organized with the ability to multi-task and work in a fast-paced environment.
- Ability to communicate complex technical concepts to customers.
- Ability to work well in a team environment.
- Observing safety and security procedures and reports potentially unsafe conditions; uses equipment and material properly.
- Excellent punctuality and attendance with a commitment to consistently arriving at work on time.
**What We Require From You**
- 1+ years’ experience in an office setting or completion of an Office Administration course is an asset.
- Experience in automotive industry is an asset.
- High School Diploma or equivalent.
- Record of Conduct
**Job Types**: Full-time, Permanent
**Salary**: From $16.50 per hour
Expected hours: 40 per week
**Benefits**:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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