Customer Service Representative

5 days ago


Mount Pearl, Canada Fedex Canada Full time

Job Title: Customer Service Representative - Express Delivery

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About Us:

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FedEx Canada is a leading provider of transportation, e-commerce and business services. We offer a wide range of solutions to meet the needs of our customers, from express delivery to freight forwarding.

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About the Job:

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We are currently seeking a Customer Service Representative to join our team in Canada. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, responding to inquiries, resolving issues and ensuring that our customers receive the best possible experience.

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Responsibilities:

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  • Provide exceptional customer service to our clients via phone, email and in-person">
  • Respond to customer inquiries and resolve issues in a timely and professional manner">
  • Work closely with our operations team to ensure that packages are delivered on time and in good condition">
  • Maintain accurate records and reports as required">
  • Participate in training and development programs to improve skills and knowledge">
  • Perform other duties as assigned by management">
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Requirements:

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  • High school diploma or equivalent required; college diploma preferred">
  • Knowledge of Canadian Customs regulations an asset">
  • Knowledge of FedEx Express and Ground products and services an asset">
  • Able to work varying shifts based on business needs">
  • Able to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment">
  • Valid driver's license (Class 5, G or 1[AZ]) required for drivers">
  • Two or fewer violations and/or accidents in the 24 months prior to the date of application">
  • Bilingual (French and English) for Quebec residents">
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Preferred Qualifications:

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  • Prior experience in customer service or sales an asset">
  • Knowledge of PC windows environment an asset">
  • Demonstrated ability to handle stress and work in a highly pressured environment an asset">
  • Excellent communication and interpersonal skills an asset">
  • Good analytical and problem-solving skills an asset">
  • Good negotiation skills an asset">
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What We Offer:

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  • An estimated salary range of $45,000 to $60,000 per year, depending on location and experience">
  • A competitive benefits package including health, dental and vision coverage">
  • Ongoing training and development opportunities to improve skills and knowledge">
  • A dynamic and supportive work environment with a focus on teamwork and collaboration">
  • The opportunity to work with a leading provider of transportation, e-commerce and business services">
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Tuesday-Saturday: 16:00-21:00

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This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs.

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If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5, G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of their current driver's abstract, performance during application interviews, and performance on any driver competency assessments administered.

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FedEx Canada is an equal opportunities employer committed to diversity and inclusion. We welcome applications from qualified individuals of all backgrounds and encourage applicants to self-identify as part of our commitment to equity, diversity and inclusion.



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