Customer Satisfaction Representative
2 months ago
Education:
- Expérience:
**Education**:
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
**Work setting**:
- Business sector
**Tasks**:
- Address customers' complaints or concerns
- Arrange for billing for services
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Answer clients' inquiries and provide information
**Computer and technology knowledge**:
- MS Outlook
- MS Office
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Tight deadlines
**Own tools/equipment**:
- Cellular phone
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Ability to multitask
- Dependability
- Quick learner
**Screening questions**:
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
**Experience**:
- 2 years to less than 3 years
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:
- Group insurance benefits
- Life insurance
**Other benefits**:
- Free parking available
- Travel insurance
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
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