Customer Service Representative

7 months ago

Port Hope, Canada Municipality of Port Hope Full time

The Customer Service Representative is responsible for front line Customer Service for the Department of Parks, Recreation and Culture by processing admissions and registration, addressing questions and providing information to the patrons and public; addressing the diverse needs of our community and maintaining high quality service.

**Benefits and Perks**
- Optional OMERS Pension Plan from the date of hire
- Work-life Balance Initiatives
- Wellness, Social and Staff Ambassador Committees
- Employee and Family Assistance Plan
- Perks and Savings Partnerships

**Compensation**
$17.77 per hour, eligible for annual wage step increase and minimum wage adjustments.

**Qualifications**
- Secondary School Diploma preferred.
- Health and Safety Training including Standard First Aid, CPR “C” with AED and WHIMIS required.
- Cash handling and Point of Sale (POS) experience preferred.
- Willingness to obtain required HIGH FIVE ®: Principles of Healthy Child Development.

**Responsibilities**
- Provide a positive, professional image to the public and promote the mandate of the Department of Parks, Recreation and Culture by responding to customer inquiries (in person, telephone) in a positive and timely manner, ensuring that communication is clear and correct to all members of the community and reporting all customer complaints according to policies.
- Maintain a presence at the facility control centre throughout the shift, except for breaks or other assigned duties; responsible for traffic control and use of the facility including implementing schedules and general supervision of patrons in the lobby areas.
- Responsible for cash handling related to admissions and registration; balancing cash, recording sales and managing the day to day operations of the Pro Shop such as Pro Shop sales and inventory.
- Responsible for the documentation of daily, weekly, and monthly statistics.
- Maintain sufficient levels of all information materials for office and patron use, on a daily basis.
- Resolve operational conflicts in a swift and professional manner, taking into consideration operations, procedures and customer service standards.
- Maintain all Information monitors with updated information/schedules/dressing room assignments to ensure effective communication and information messages to the public.
- Maintain facility schedules relating to rental times to ensure accurate changeovers, assist with setup/tear down of facilities for programs, special events and rentals, be the onsite contact for rentals and programs in the facility and be responsible for general cleanliness of reception, general and program areas.
- Assist, as required, with providing applicable information for the Department's various promotional documents, including but not limited to the Leisure Guide.
- Be knowledgeable about all Department Programs, Facilities and Parks and respond in a positive manner to questions and inquiries from the public, and assist with the upkeep of display cases and information TVs.
- Ensure that all Health Regulations are adhered to regarding patron numbers and bather load.
- Comply with all Health and Safety regulations, procedures and security measures while undertaking their duties and shall ensure the public and staff are aware of guidelines where infractions are observed or as required to follow emergency procedures.
- Advise the Manager, Community Recreation and Culture and the Supervisor, Recreation and Culture or Manager, Parks and Facilities respectively of any problems related to equipment, maintenance, programs or public inquiries.
- Adhere to high standards of ethical behaviour and demonstrate their understanding that their personal actions impact the public's perception of the Municipality.

**Submit an Application**

**Recruitment Process**

Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and is used to determine eligibility for potential employment. The Municipality of Port Hope is an equal opportunity Employer. Work accommodations are available, upon request, in the recruitment process for applicants with disabilities.

Powered by JazzHR

ZBxlWg123c

  • Service Representative

    7 months ago

    Port Hope, Canada Revolver Screening Systems Full time

    **Company background**: Revolver Screening Systems (RSS) is a construction equipment manufacturing and sales company located in Port Hope, Ontario. RSS also has another facility located in Guelph, Ontario. RSS manufactures and distributes portable trommel screening plants and conveyors to be shipped to and sold through a network of dealers all across North...

  • Customer Service Representative

    2 months ago

    Port Coquitlam, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Port Coquitlam. As a Customer Service Representative, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Taking customer orders and preparing food items...

  • Customer Service Representative

    7 months ago

    Port Colborne, Canada Boggio Family of Pharmacies Full time

    **Job description** Boggio Family of Pharmacies is looking for a Full-Time Customer Service Representative to join our team in Port Colborne. The Customer Service Representative works in the front shop and provides excellent service to all of our patients and customers. Come join a dynamic team and start your career with us today! **Duties &...

  • Customer Service Representative

    6 months ago

    Port Colborne, Canada Boggio Family of Pharmacies Full time

    **Job description** Boggio Family of Pharmacies is looking for a Part -Time Customer Service Representative to join our team in Port Colborne. The Customer Service Representative works in the front shop and provides excellent service to all of our patients and customers. Come join a dynamic team and start your career with us today! **Duties &...

  • Customer Service Representative

    7 months ago

    Port Coquitlam, Canada Gold's Gym - British Columbia Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Gold’s Gym Port Coquitlam is hiring part time Customer Service Representative, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you! **About Gold’s Gym** Gold’s Gym has been the authority on fitness since 1965. It was then that fitness legend Joe Gold...

  • Customer Service Representative

    6 months ago

    Port aux Basques, Canada Circle K Full time

    Store 6002099: 1 High Street, Port Aux Basques, Newfoundland and Labrador A0M 1C0 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift...

  • Customer Service Representative

    2 months ago

    Port Coquitlam, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Customer Service Representative to provide exceptional service to our customers, handling inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about products and services.Resolve customer complaints in a timely and professional...

  • Customer Service Representative

    6 months ago

    Port Coquitlam, Canada Coronation Recognition Full time

    As the Lower Mainland's largest Awards and Recognition supplier, Coronation Recognition is currently seeking a Customer Service Representative to join our Port Coquitlam team. Known for our commitment to quality service and customer satisfaction, we're looking for someone who shares our values of dedication and efficiency. **Key Responsibilities**: -...

  • Customer Service Representative

    6 months ago

    Port Alberni, Canada Alberni Toyota Full time

    You will be Alberni Toyota’s online and phone representative handling a variety of contact points with our customers including but not limited to: - Service customers for booking appointments and follow-up. - Sales customers that need to be informed on their current vehicle This is a great opportunity for you if; - Are confident and have professional...

  • Customer Service Representative

    2 months ago

    Port Coquitlam, British Columbia, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a highly organized and detail-oriented Customer Service Representative to provide exceptional support to our clients in a fast-paced office environment. As a key member of our team, you will be responsible for managing incoming calls, scheduling appointments, and performing general administrative duties.Key Responsibilities:Answer and direct...

  • Customer Service

    7 months ago

    Port Coquitlam, Canada Closets by Design Vancouver Full time

    **Customer Service/Office Representative** **Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. We desire motivated, organized, caring individuals who have a passion to provide...

  • Customer Service Representative

    6 months ago

    Port Perry, Canada Woodland Mills Full time

    **Who We Are**: Woodland Mills was founded by two friends who shared a love for solving mechanical problems from a young age. As landowners, they were unable to find well-built, affordable forestry equipment, so they decided to engineer it themselves. From the moment they established Woodland Mills in 2009, the company's mission was clear: to offer robust,...

  • Customer Service Representative

    1 month ago

    Port Coquitlam, Canada National Seating & Mobility Full time

    **Scope** As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction. **Position Reports To**:Branch Manager or Customer Service Manager (depending on the size of the...

  • Customer Service Representative

    6 months ago

    Port Alberni, Canada BMO Financial Group Full time

    7585 Pacific Rim Hwy Port Alberni British Columbia,V9Y 8Y5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...

  • Customer Service Representative

    7 months ago

    Port Alberni, Canada BMO Financial Group Full time

    3550 Johnston Road, Unit 130 Port Alberni British Columbia,V9Y 7W8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...

  • Customer Service Representative

    6 months ago

    Port Coquitlam, Canada Evolution Technologies Inc. Full time

    Evolution Technologies is looking for talent who is committed to providing exceptional service and support to our customers. We are looking for a full time Customer Service Representative to join our team at our head office in Port Coquitlam, BC. Please note that this is a fixed term (18 months) position. Duties & Responsibilities: - Arranging Return...

  • Customer Service Representative

    7 months ago

    Port Coquitlam, Canada Evolution Technologies Inc. Full time

    Evolution Technologies is looking for talent who is committed to providing exceptional service and support to our customers. We are looking for a full time Customer Service Representative to join our team at our head office in Port Coquitlam, BC. Please note that this is a fixed term (18 months) position. Duties & Responsibilities: - Arranging Return...

  • Customer Service Representative

    4 months ago

    Port Coquitlam, Canada National Seating & Mobility Full time

    **Role and Responsibilities / Essential Functions** - Customer Service Representative - Receive medical equipment requests - Triage clients according to sales/service/rental needs, identifying sales opportunities and conveying them to sales reps within branches - Administer the equipment reservation, rental, and invoicing process. This requires attention to...

  • Customer Service/admin Representative

    7 months ago

    Port Alberni, Canada Enex Fuels Ltd Full time

    **URGENTLY HIRING** **Experienced Customer Service/**Admin Representative** Needed** **Full Benefits** **Full-time, Permanent** **Who We Are**: Enex Fuels Ltd. is one of Vancouver Island’s leading fuel and lubricant suppliers for over 40 years. We are the exclusive wholesale branded distributor of **Esso Fuels** and **Mobil Lubricants**, both...

  • Customer Service Representative

    3 weeks ago

    Port Hardy, Canada Budget Car & Truck Rental Full time

    **Job Description - Customer Service Representative** **Customer centric position with a service-based sales program that can significantly increase your income!** **Reports to**: City Manager **Position Summary** Devon Transport prides ourselves in providing efficient and friendly service to all of our customers for their car rental and storage needs....