Customer Service Representative
1 month ago
At FedEx Canada, we are seeking a highly skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer service and support to our clients across Canada.
About the RoleWe are looking for a motivated and results-driven individual who can work in a fast-paced environment and maintain a high level of accuracy and productivity. As a Customer Service Representative, you will be the primary point of contact for our clients, handling inquiries, resolving issues, and providing solutions that meet their needs.
Key Responsibilities- Provide exceptional customer service through phone, email, and chat support
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Process customer transactions and manage accounts
- Work closely with internal teams to resolve complex customer issues
- Meet or exceed performance metrics and sales targets
To be successful in this role, you will need:
- A high school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work in a PC Windows environment
- Strong analytical and problem-solving skills
- Good negotiation skills
- Demonstrated ability to handle stress and work in a fast-paced environment
- Prior experience in customer service or a related field
- Knowledge of Canadian Customs regulations and Fed Ex Express and Ground products and services
We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, as well as a comprehensive benefits package including health, dental, and vision coverage, retirement savings plan, and paid time off.
This role is available to start immediately, and we encourage all qualified candidates to apply. Please note that this job description is subject to change and may not include all responsibilities.
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