Customer Service Representative

2 weeks ago


Mount Pearl, Canada Fedex Canada Full time

At FedEx Canada, we are seeking a skilled Customer Service Representative to join our team. This role is ideal for individuals who possess excellent communication skills and can provide top-notch customer service.

About the Job

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. In addition to a comprehensive benefits package, you will have the opportunity to work in a dynamic and fast-paced environment with a global leader in logistics and transportation.

Your primary responsibility will be to provide accurate information and assistance to customers requiring direct customer interface. You will also perform administrative duties necessary for efficient operations and promote continued sales and generating potential incremental revenue wherever possible.

Required Skills and Qualifications
  • High school diploma/equivalent; college diploma preferred
  • Knowledge of Canadian Customs regulations preferred
  • Knowledge of Fed Ex Express and Ground products and services preferred
  • Ability to successfully complete all basic and recurrency training
  • Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
  • Excellent interpersonal and verbal communication skills
  • Good analytical and problem solving skills
  • Good negotiation skills
  • Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
Benefits

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a generous retirement plan. Additionally, you will have access to paid time off, flexible scheduling, and opportunities for professional development and growth.

Work Environment

This position requires the ability to work varying shifts based on business needs. If you reside in the province of Quebec, you must be bilingual (French and English). Candidates will be assessed through careful consideration of their current driver's abstract, performance during application interviews, and performance on any driver competency assessments administered.



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