Part-time Customer Success Specialist

2 months ago


Calgary, Canada Rootbar salon Full time

**Our goal at Rootbar salon is to create a unique salon experience. At Rootbar we produce the highest quality of hair for all guests within their time frame, helping them maintain and achieve their hair goals utilizing Canada’s first ever express root touch-up bar experience.**

**We are passionate about people, our customers, our community and our team.**

**Our mission is to create wealth and innovation for hairstylists across canada. We are a team of committed, positive and successful people who are always striving to be balanced, integral and honest. We want to empower service providers and educate them on how to grow excessively behind the chair and blossom into leaders.**

**We believe that express services are the future for both stylist and client. Creating a space for consumers to choose how long they’d like to spend in the salon without compromising the great experience. We will always work to ensure you leave happy and loving your hair. Here at Rootbar we like to have FUN. We hope you enjoy the atmosphere and feel at home each and every visit to our salon.**

**Our products and services will be of the highest quality, value for money and will always add the most value with the latest techniques in our industry.**

**The Role**:
**We are seeking a highly motivated, customer oriented person with great sales and communication skills. The role of front end customer success plays a vital role in the customer journey from start to finish. Customer experience is a top value here at Rootbar salon. We are looking for someone who has experience in the customer journey from leads to conversions to up-selling and rebooking. Ensuring every touch point with our customers is a good experience for them.**

**Duties**
- Key holder opening and closing the salon
- Ability to quote and consult over phone turning leads into booked appointments.
- Checking-out clients and rebooking
- Pro-serve to serve drinks as the bar and desk are one
- Selling food and drinks
- Selling hair products
- Educating guests on current promotions, referrals and salon updates upon checking in or out.
- Using our booking software to its full potential
- Dealing with customer conflicts and resolving issues
- Scheduling staff and vacation requests
- Inventory management
- Help train new employees

*
- **Required Qualifications**:

- **High School Diploma or equivalent**:

- **Industry knowledge is preferred but not required**:

- Post-secondary is preferred but not required
- Strong Communication skills
- Problem Solving abilities
- Time management
- Some basic computer skills, using GOOGLE WORKSPACE and various apps.
- Organizational skills

This role is an entry-level position with the potential to grow with the salon

Hours Expected:
22 hours a week to start

Pay Range:
$20,000+ starting annually

**Job Types**: Part-time, Permanent

Pay: $20,000.00-$40,000.00 per year

Expected hours: 22 per week

Additional pay:

- Commission pay
- Tips

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Profit sharing
- Stock options
- Store discount

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Calgary, AB T2Y 2W9: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 2 years (required)
- Client Services Occupations: 2 years (required)
- Hair Salon: 1 year (required)

Work Location: In person



  • Calgary, Canada Mikata Health Full time

    **About Mikata** Mikata is a leader in healthcare technology, dedicated to enhancing patient outcomes and empowering healthcare professionals to deliver the highest standard of care. By integrating with EMRs, Mikata improves patient communication, offering automated reminders, follow-ups, and booking possibilities. Our flagship product, “Mika”, is a...


  • Calgary, Canada City of Calgary Full time

    If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we...


  • Calgary, Canada The Gentlemen Pros Full time

    The Gentlemen Pros are seeking an enthusiastic Customer Success Specialist to cover our overnight shifts a few days a week. (Must be based in Calgary or surrounding areas.) **Main Responsibilities** - Available to answer on average 7-12 calls per night and book appointments through our software, service titan. **What Do You Bring?** - Exceptional written...


  • Calgary, Canada International Orthotic Labs Full time

    **Your role as B2B Customer Success Specialist** Our company crafts custom, prescription medical devices to tens of thousands of Canadians each year, and we’re looking for a rockstar Customer Success Specialist to join our growing team. Reporting to Nicole Tanner, Customer Success Manager, your mission will be the satisfaction of our clients, including...


  • Calgary, Canada Altalis Full time

    Are you passionate about identifying customer needs and creating exceptional customer experience by providing effective technical and sales support? - Are you eager to learn about new technologies to make an impact on customer experience? - Are you self motivated and take ownership of your responsibilities? - Do you enjoy working on a small team, in a fast...


  • Calgary, Canada Secure Energy Full time

    Together, we are SECURE .  Job Purpose: The Customer Experience Specialist will be empowered to engage with key customers, stakeholders and teams across the industry to bring to life an improved customer experience using a web and mobile-based application. Starting with the initial customer journey, this role focuses on successful onboarding,...


  • Calgary, Alberta, Canada McLean Hospital Full time

    Job SummaryMcLean Hospital is seeking a part-time Safety and Security Specialist to join our team. The successful candidate will be responsible for ensuring the safety and security of patients, visitors, and staff on hospital property.


  • Calgary, Alberta, Canada Secure Energy Full time

    Secure Your Future with UsThe Customer Success Specialist role at Secure Energy is a unique opportunity to make a meaningful impact on our customers' experiences. As a key member of our team, you will be empowered to engage with customers, stakeholders, and internal teams to bring to life an improved customer experience using our web and mobile-based...


  • Calgary, Canada The Gentlemen Pros Full time

    **Overview** We are looking for a dedicated Customer Success Specialist to join our team. In this role, you will ensure customer satisfaction and retention by delivering exceptional service and support. **Responsibilities** - Deliver outstanding customer service by actively listening to customer needs and providing accurate and helpful information - Manage...


  • Calgary, Alberta, Canada Systematic Squad Inc. Full time

    About Systematic Squad Inc.We are a dynamic and innovative organization seeking an exceptional Technical Support Specialist to join our customer success team. This role will play a critical part in ensuring the seamless delivery of our services, focusing on providing top-notch support to users. As a member of our team, you will have the opportunity to...


  • Calgary, Canada Clio Full time

    Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.Summary:We are currently seeking a Senior Customer Success Operations Specialist to join our Revenue Operati


  • Calgary, Alberta, Canada Mr V Plus] Full time

    Overview of the RoleAt Mr V Plus, we are seeking an Automotive Parts Specialist to join our team. The successful candidate will be responsible for various aspects of our business, including the management of our inventory, maintenance of our stock, and coordination with suppliers. The ideal candidate will have a strong understanding of the automotive...


  • Calgary, Alberta, Canada RDTS Full time

    RDTS is a sales and merchandising services company offering its services to various banners and brands in the retail field. With over 25 years of experience and more than 300 members, we help our clients achieve their goals in over 1,500 stores across Canada.Job OverviewThis part-time job offers flexibility and autonomy for individuals looking to complete...


  • Calgary, Alberta, Canada Michael ellingwood Full time

    As a key member of Michael Elingwood's team, we are seeking a Part-Time Warehouse Specialist to support our operations. This is a perfect opportunity for a forklift certified individual who is available to work on-call. With a clean abstract and ability to update driver's license if required, you will be responsible for maintaining a safe and efficient...


  • Calgary, Canada Pure Information Technology Inc. Full time

    **Available Position**: **About you**: You are a geek at heart who loves to talk with people and you have a passion for customer service. Others describe this as your natural approach to your work. You love cutting edge technology and think it’s fun to work with and learn about new and innovative technologies and products. As a result, you thrive in a...


  • Calgary, Canada Okos Smart Homes Full time

    Company Description Okos is a Canadian CleanTech company based in Calgary, Alberta that provides smart home and IoT products and services to both the residential and commercial sectors. Our mission is to bring smart homes to the masses - helping people save energy, improve the quality and comfort of life, and lower global GHG emissions. Established in...


  • Calgary, Alberta, Canada McLean Hospital Full time

    **Job Summary:**We are seeking a Part-Time Evening Security Specialist to join our team at McLean Hospital in Middleborough, MA.**About the Role:**The successful candidate will be responsible for ensuring the safety and security of patients, visitors, and staff while working an evening shift. The individual will provide protective services, respond to...

  • Apparel Specialist

    6 days ago


    Calgary, Alberta, Canada Levi Strauss & Co Full time

    Job DescriptionWe are seeking a skilled Apparel Specialist to join our team at Levi Strauss & Co. in Calgary. As an Apparel Specialist, you will be responsible for providing exceptional customer service and expertise in garment alterations, tailoring, and textile repair.About UsLevi Strauss & Co. is a leading apparel company with over 160 years of experience...


  • Calgary, Alberta, Canada Nails Time Inc Full time

    Nails Time Inc. Job OpportunityWe are seeking a skilled Nail Enhancement Specialist to join our team at Nails Time Inc.Job SummaryThe successful candidate will be responsible for providing top-notch nail care services, including applying and removing artificial nails and nail art, cleaning, trimming, and polishing nails, as well as providing gel and acrylic...


  • Calgary, Alberta, Canada Mr V Plus Full time

    Job Title: Automotive Parts SpecialistJob Summary: We are seeking a highly organized and detail-oriented Automotive Parts Specialist to join our team at Mr. V Plus. As an Automotive Parts Specialist, you will be responsible for maintaining accurate inventory levels, processing customer orders, and providing exceptional customer service.Key...