Customer Service Specialist
7 months ago
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Part-time Customer Service Specialist, you will administer a range of transactions and customer contacts by acting as a source of information about the products and services provided. Primary duties include:
- Process requested transactions including facility rental permits, changes/cancellations to permits, program registration, wait lists and withdrawals, point of sale transactions, pass sales and facility availability information.
- Document, track and collect payment of current and past due items; create and monitor special payment arrangements and issue refunds as required.
- Liaise between sports groups, not-for-profit organizations and individuals with Recreation and Social Programs, Parks and Open Spaces, and sport and school boards to ensure that customer requests and concerns are directed to the correct contact in an appropriate time frame.
- Participate in major customer group meetings and work with partners to review and enhance processes for customers and staff.
- Update and maintain elements of transactional system and customer account requests.
**Qualifications**
- A High School diploma or equivalency (for example: GED), plus job-related course work in Accounting, Finance or Communications.
- An intermediate level of proficiency in Microsoft Office (Word, Excel, and Outlook) will be considered as an asset.
- Working knowledge and previous experience using Motorola's Customer Service Request 3-1-1 system will be considered as assets.
- You have exceptional customer service, strong interpersonal and well-developed communication skills.
- Previous experience working in a high customer contact setting with mínimal turnaround times is essential.
- You possess excellent attention to detail, time management and decision-making skills, and the ability to work effectively with mínimal supervision.
**Working Conditions**:This position works in a high-volume customer service environment.
**Pre-employment Requirements**
- Successful applicants must provide proof of qualifications.
- Union: CUPE Local 38
- Business Unit: Recreation and Social Programs
- Position Type: 3 Temporary Part-Time Positions (up to 18 months)
- Location: 2808 Spiller Road SE
- Compensation: Pay Grade 7 $33.33 - $44.60 per hour
- Days of Work: This position works various days and hours based on departmental needs.
- Hours of work: Part time hours, up to 19.5 hours per week.
- Audience: Internal/External
- Job ID #: 309586
-
Customer Service Specialist
3 months ago
Calgary, Canada Service Experts Canada Full timeOverview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: A1 Chesney **Location Address**: Calgary, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists...
-
Customer Service Specialist
3 months ago
Calgary, Canada Convoy Supply Full time**CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...
-
Customer Service Specialist
2 weeks ago
Calgary, Canada Blu Planet Recycling Inc Full time**Job Title**: Customer Service Specialist - Multi-Family **Location**: Calgary, Alberta **Employment Type**: Full-Time, Permanent Are you ready to make a difference in the recycling and waste management industry? At BluPlanet Recycling, we believe that every team member plays a vital role in shaping a sustainable future. As a recognized leader in Calgary,...
-
Customer Service Specialist
3 months ago
Calgary, Canada Kaizen Automotive Group Full timeKaizen Automotive Group is one of the fastest growing Automotive Groups in Canada. As one of Canada’s 50 Best Managed Companies, we are always looking to expand and grow our business. Valuing accountability, integrity, and professionalism, Kaizen Automotive Group is proud to continuously employ the best people. We are currently looking to hire a **CUSTOMER...
-
Customer Service Specialist
7 months ago
Calgary, Canada Kaizen Automotive Group Full timeKaizen Automotive Group is one of the fastest growing Automotive Groups in Canada. As one of Canada’s 50 Best Managed Companies, we are always looking to expand and grow our business. Valuing accountability, integrity, and professionalism, Kaizen Automotive Group is proud to continuously employ the best people. We are currently looking to hire a **CUSTOMER...
-
Customer Service/admin
4 months ago
Calgary, Canada EXECUTIVE MAT SERVICE Full time**Company Overview**: Join our dynamic team at Executive Mat Service. We are committed to delivering exceptional service and value to our clients. As we continue to grow, we are seeking a dedicated Customer Service Administrative professional to join our team. hours - Monday - Friday 9:00-5:30 **Responsibilities**: - Manage incoming calls and...
-
Customer Service Renewal Specialist
3 weeks ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleBlackline Safety is a world leader in developing and manufacturing wirelessly connected safety products. As a Customer Service Renewal Specialist, you will be an integral part of our Client Success team, ensuring a seamless and exceptional customer experience.
-
Administration/customer Service
3 weeks ago
Calgary, Canada EXECUTIVE MAT SERVICE Full timeWe are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunities and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...
-
Administration/customer Service
3 months ago
Calgary, Canada EXECUTIVE MAT SERVICE Full timeWe are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunities and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...
-
Service Advisor
1 month ago
Calgary, Canada German Car Specialist Ltd. Full timeAs the primary contact for our customers this important role ensures a high level of customer satisfaction and retention. You will contribute to the operational effectiveness of our service business by warmly greeting customers, understanding how they use their automobile and their requirements, managing their expectations, advising on recommended repair...
-
Customer Service Specialist
3 months ago
Calgary, Canada City of Calgary Full timeIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...
-
Customer Service Assistant/admin
6 months ago
Calgary, Canada EXECUTIVE MAT SERVICE Full timeWe are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunities and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...
-
Solutions Specialist
6 months ago
Calgary, Canada MAPLE LEAF SELF STORAGE INC. - Royal Vista Full timeWe didn’t get to be one of the best and fastest growing self storage companies in Western Canada by accident. Our secret is great people. We’re good because we have talented, enthusiastic and hardworking individuals who thrive on providing exceptional customer service. And right now, we are looking for more quality people to join our exciting and...
-
Customer Service
1 month ago
Calgary, Canada Aveiro Sleep Full timeAveiro Sleep/Sleep Medix, a leading Sleep and Respiratory service provider, is dedicated to enhancing the well-being of individuals by offering comprehensive Home Sleep Apnea Testing (HSAT), CPAP therapy, and respiratory support services across Western Canada. **Job Description**: As a **Customer Service/ Resupply Specialist**, you will play a pivotal role...
-
Customer Service Specialist
2 weeks ago
Calgary, Canada BluPlanet Recycling Inc Full time**Job Title**: Customer Service Specialist - Multi-Family **Location**: Calgary, Alberta **Employment Type**: Full-Time, Permanent Are you ready to make a difference in the recycling and waste management industry? At BluPlanet Recycling, we believe that every team member plays a vital role in shaping a sustainable future. As a recognized leader in Calgary,...
-
Customer Service Specialist
2 months ago
Calgary, Canada Paladin Airport Security Services Full timeCustomer Service Specialist (Facilitator)-Bilingual (FR/EN) We are currently hiring Facilitators based out of Calgary Airport. **Why Paladin?** **Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.** - You receive top industry wages - You have the...
-
Customer Service Specialist Css
2 months ago
Calgary, Canada KAG Canada Full timeKAG Is North Americas’ largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada and Mexico. Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, Paul’s Hauling and Kentrax Transport -...
-
Customer Retention Specialist
6 months ago
Calgary, Canada CMP Automotive Full timeKaizen Automotive Group is one of the fastest growing Automotive Groups in North America. As one of Canada’s 50 Best Managed Companies, we are always looking to expand and grow our business. Valuing accountability, integrity, and professionalism, Kaizen Automotive Group is proud to continuously employ the best people. We are currently looking to hire a...
-
Multilingual Parts Customer Service Specialist
4 weeks ago
Calgary, Alberta, Canada PBS Systems Inc. Full timeAbout the RolePBS Systems Inc. is seeking an enthusiastic and organized individual to join our Client Services team as a Multilingual Parts Customer Service Specialist.Job OverviewWe are looking for someone who can provide exceptional training to our new and existing customers in the Parts module of our software, assisting them during the installation and...
-
Veterinary Receptionist, Client Care
8 months ago
Calgary, Canada Western Veterinary Specialist & Emergency Centre Full time**Western Veterinary Specialist & Emergency Centre** is currently welcoming a customer service focused **Veterinary Reception, Client Care Specialist** to join our clinic. This **full-time rotation** opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary...