Partner Success Specialist

3 weeks ago

Calgary, Canada Okos Smart Homes Full time

Company Description

Okos is a Canadian CleanTech company based in Calgary, Alberta that provides smart home and IoT products and services to both the residential and commercial sectors. Our mission is to bring smart homes to the masses - helping people save energy, improve the quality and comfort of life, and lower global GHG emissions.

Established in 2019, we partner with utilities, property developers, national builders, and large-scale product suppliers to offer cost-effective installation, technology fulfillment, and data services. We are a growing company with a strong R&D division focused on designing and developing next-generation smart devices using Artificial Intelligence.

You are customer focused, doing what’s right for the customer and ensuring an outstanding quality of service. Using your passion for clean energy, technology, and people, you will help the Okos team improve the safety, security, accessibility, and comfort of our customers' businesses and homes. As part of an entrepreneurial team, you can expect to work in an exciting, collaborative and supportive environment.

Okos is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

**Job Description**:
Okos is seeking a full-time Partner Success Specialist who thrives in a results-based environment. The ideal individuals will have a number of years of sales and customer relations experience.

**Key Responsibilities**:

- Coordinate and document client journey, interactions, and workflows for assigned accounts, ensuring timely deliverables and meeting expectations.
- Manage pre-onboarding and onboarding, including data updates, communication, and initial meetings.
- Cultivate internal relationships for effective customer expectation communication.
- Provide advisory services, aligning customer needs with Okos solutions.
- Maintain deep understanding of client objectives, budget, and structure.
- Conduct regular status reviews, fostering satisfaction and identifying opportunities.
- Collaborate for roadmap reviews and cross-functional engagement.
- Manage high communication volume, resolving requests across channels.
- Solicit customer feedback, driving product and operational improvements.
- Engage customers with updates, events, and information.
- Assist Sales in contract renewals and growth opportunities.
- Facilitate knowledge transfer, sharing best practices and feedback.
- Adhere to privacy, security, and confidentiality policies.

**Qualifications**:
**Minimum requirements**:

- 3+ years of experience in customer success, or equivalent experience in the public and/or technology sector.
- Experience in a sales or post-sales role, is preferred.
- Must demonstrate exceptional verbal and written communication skills with varying levels of internal and client teams. Demonstrated ability to present to large and small audiences.
- Demonstrated emotional intelligence to create personalized customer experiences and ability to work in an ambiguous environment.
- Use a data-driven approach when developing and delivering strategy and tactics.
- Self-driven, results-oriented, proactive and an excellent team player.
- Creative thinking skills and resourcefulness, making use of available teams and skills within Okos to assist with customer issues, conflict resolution and follow-through with clients.
- Effective time management skills and the ability to effectively prioritize duties.
- Experience in Google Suites and CRM (Hubspot), preferred.
- Experience dealing with enterprise clients, preferred.

Additional Information
**What makes working at Okos amazing**

Okos is committed to the environment, its employees, and the communities it works in. We have developed a dynamic and fun start-up team and founders group that is focused on teamwork and career growth by following defined career ladders.

**What We Offer**
- Flexible (hybrid) work environment.
- Competitive salary commensurate with experience and qualifications.
- Highly autonomous environment.
- Opportunity to learn and work on a variety of tasks.
- Opportunity to be among the early hires in a quickly growing startup.
- 24/7 gym access and other perks at our Calgary Office
- Competitive health, dental and vision benefits

Convinced you’ll be able to make an impact? We’d love to hear from you.

**Position Type: Permanent**

**Job Status: Full-time**

**Job Location: Calgary, AB, Canada

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