Customer Success Analyst

3 days ago

Calgary, Canada Orennia Full time
Location: Calgary Headquarters

Position Type: Full time, salaried

Reports to: Customer Success Manager

About Orennia

Orennia provides an all-in-one platform for accurate data, predictive analytics and actionable insights across the energy transition. We drive faster capital allocation decisions and help our clients maximize returns across the solar, wind, storage, power, RNG, CCUS, clean fuels and hydrogen sectors. The technology that powers Orennia’s platform delivers an unparalleled experience, distilling information into actionable insights to give our clients a competitive edge.

As the world decarbonizes its energy stack, trillions in capital need to be deployed. Global investment in the energy transition must quadruple to over $5 trillion annually to stay on the 1.5°C pathway, according to the International Renewable Energy Agency. Without accurate data and predictive analytics, developers and investors will struggle to deploy capital efficiently and maximize returns. Orennia’s platform expedites the energy transition with effective and robust information for smarter capital allocation choices.

Why Join Orennia?

People are at the heart of the best technology companies. We’ve brought together some of the industry’s top experts and brightest minds in data orchestration, analytics, software development, and industry insights to uncover opportunities where others can’t. At Orennia, you’ll become part of a collaborative culture and do work that matters. We trust and support each other, ask hard questions and solve complex problems together. Guided by a spirit of inquiry, our team has a product-driven, continuous delivery mindset to drive our innovation forward.

The Opportunity

As a Customer Success Analyst, you will play a crucial role in forging strong relationships with our clients to empower them as they adopt Orennia’s platform and help to develop client engagement and retention approaches to support the growth of Orennia. Reporting directly to the Customer Success Manager and working on a collaborative analyst team as part of the rotational program, you will have the opportunity to work across departments, levels and with a variety of experts and perspectives to allow you to grow variety of experiences before working hands on with our client base on the customer success team. you will play a crucial role in delivering exceptional advanced analytics to support our clients in capital allocation decision making. Our people are passionate and have a strong belief in our mission. Our efforts impact individuals and communities, all the while working toward a net-zero future. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.

What You’ll Do

  • Be an integral part of the Orennia account team that contributes towards growth and retention through contribution of account planning activities and tailored engagement plans. This may include but won’t be limited to providing front line customer support, product training, onboarding new users, triaging technical requests and maintaining consistent engagement with our client.
  • Lead training sessions to ensure Orennia’s portfolio is embedded, and the active user base is growing by meeting user needs.
  • Develop key relationships with customers to increase our active usage, user count and, ultimately, overall engagement.
  • Act as a first point of contact for user questions and liaise internally to ensure we deliver on our promises to clients. Create follow- up loops with clients to ensure that queries and issues are resolved to their satisfaction.
  • Become an Orennia expert with a strong understanding of our offering and our client’s business.
  • Proactively seek opportunities to promote relevant content to your clients and to keep them up to date with the latest industry knowledge.
  • Engage in commercially focused customer discussions to influence product, service and overall Orennia business development.
  • Work with the customer to build customer workflows helping integrate our product into their day- to -day workflows.
  • Work closely with our clients to create customized solutions to their most pressing and complex problems.
  • Participate in conference calls, virtual and in-person meetings with clients and prospects, leveraging and demonstrating our solutions.
  • Go onsite and meet with clients to identify their biggest pain points and identify solutions with Orennia products.

Who You Are

  • Bachelor degree in Engineering/ Mathematics/Computer Science/ Finance
  • Experience or demonstrable passion about accelerating the energy transition.
  • 1-4 years of relevant work experience in the industry or SaaS consulting environment, including relevant previous internships or co-op terms.
  • Proven ability to build and maintain strong customer relationships.
  • You are hungry to learn and contribute. Our organization is growing, and this role is an exceptional opportunity to grow with us.
  • Deep intellectual curiosity with a results-focused relentless pursuit of answers. Ability to work in a fast-paced start-up environment, embrace change and ambiguity.
  • You are excited about working in a fast-paced scale-up environment and embracing change and ambiguity.

Why You’ll Love Orennia

At Orennia, you'll join a high performing, people-focused team where everyone has a role to play. We offer our regular, full-time employees a competitive total rewards package, comprehensive health, dental and vision benefits, a savings program that includes company matching, and a learning and development budget to master your craft. In addition, we offer generous time off with regular company holidays, paid vacation days and paid sick days.

We thank all applicants in advance for their interest and for taking the time to apply; however, only applicants invited for an interview will be contacted.

In keeping with our values, Orennia is proud to be an equal opportunity employer. Orennia provides equal employment opportunities to all employees and all qualified applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status) , sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances . Please contact a member of our People & Culture team (hr@orennia.com) should you require accommodation at any point during our interview process.

  • Collections Manager

    3 months ago

    Calgary, Canada Quantifi Full time

    QLI (Quantifi Lending Inc.) is a full spectrum non-prime automotive lender. We are a leading bank alternative lender that uses innovative technology to create personalized loans that fit individuals financial profile. We look beyond the “traditional” credit scoring method and take a holistic view of what financial responsibility really looks like for our...

  • Customer Experience Analyst

    3 weeks ago

    Calgary, Alberta, Canada CB Canada Full time

    Job Summary:The Customer Experience Analyst will play a pivotal role in driving best-in-class performance across key performance indicators specific to Voice of Customer data. This analyst position will help drive improvement and increase customer satisfaction, sales, operational efficiency, service levels, first contact resolution, contact efficiencies, and...

  • Analyst - Client Success

    2 months ago

    Calgary, Canada BMO Financial Group Full time

    401 9th Avenue SW, Suite 1930 Calgary Alberta,T2P 3C5 BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. #bmocapitalmarkets The BMO Radicle team within Capital Markets supports BMO’s Climate...

  • Customer Success Manager

    2 weeks ago

    Calgary, Canada Propra Full time

    **Company Description** Are you looking to transform an industry stuck in outdated systems and processes? Join Propra, an early-stage startup based in Calgary, on a mission to revolutionize property management and put it on autopilot. Propra is reimagining property management with a focus on using technology to alleviate the administrative burden for...

  • Customer Success Manager

    1 month ago

    Calgary, Canada Ontopical Inc. Full time

    **Overview** At Ontopical, the Customer Success team is dedicated to providing exceptional service and support experiences to enterprise customers predominantly in the construction, engineering, consulting and software industries. Through our cutting-edge market intelligence platform, enhanced by our generative AI Copilot, Oliver, we help our customers to...

  • Customer Success Professional

    3 weeks ago

    Calgary, Alberta, Canada CLIO Full time

    Job OverviewWe are seeking a highly skilled Customer Success Professional to join our team at Clio. As a key member of our Account Management team, you will be responsible for delivering exceptional customer experiences and driving growth through proactive relationship management.Key ResponsibilitiesProactively engage with Clio customers to ensure they are...

  • Customer Success Specialist

    2 weeks ago

    Calgary, Canada Mikata Health Full time

    **About Mikata** Mikata is a leader in healthcare technology, dedicated to enhancing patient outcomes and empowering healthcare professionals to deliver the highest standard of care. By integrating with EMRs, Mikata improves patient communication, offering automated reminders, follow-ups, and booking possibilities. Our flagship product, “Mika”, is a...

  • Customer Success Lead

    7 months ago

    Calgary, Canada ReserveX Full time

    **Customer Success Lead (Travel Tech)**: **Location: Calgary, Canada** **Hi, Bonjour, Ola!**: Welcome and thank you for your interest! Were a travel tech startup on a mission to enable **amazing travel experiences**through **innovative technology**. Were a small, growing, mighty team and have already moved mountains to build partnerships with some of the...

  • Technical Support Specialist

    4 weeks ago

    Calgary, Alberta, Canada Systematic Squad Inc. Full time

    About Systematic Squad Inc.We are a dynamic and innovative organization seeking an exceptional Technical Support Specialist to join our customer success team. This role will play a critical part in ensuring the seamless delivery of our services, focusing on providing top-notch support to users. As a member of our team, you will have the opportunity to...

  • Customer Success Specialist

    3 months ago

    Calgary, Canada Altalis Full time

    Are you passionate about identifying customer needs and creating exceptional customer experience by providing effective technical and sales support? - Are you eager to learn about new technologies to make an impact on customer experience? - Are you self motivated and take ownership of your responsibilities? - Do you enjoy working on a small team, in a fast...

  • Customer Success Specialist

    6 months ago

    Calgary, Canada Secure Energy Full time

    Together, we are SECURE .  Job Purpose: The Customer Experience Specialist will be empowered to engage with key customers, stakeholders and teams across the industry to bring to life an improved customer experience using a web and mobile-based application. Starting with the initial customer journey, this role focuses on successful onboarding,...

  • Customer Success Manager

    3 months ago

    Calgary, Canada The Gentlemen Pros Full time

    **Overview** We are looking for a dedicated Customer Success Manager to join our team. In this role, you will ensure customer satisfaction and retention by delivering exceptional service and support. **Responsibilities** - Build and maintain strong relationships with customers to understand their needs and goals. - Serve as the primary point of contact for...

  • Customer Experience Analyst

    2 months ago

    Calgary, Canada Direct Energy Full time

    Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes...

  • Customer Experience Analyst

    3 months ago

    Calgary, Canada Direct Energy Full time

    Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes...

  • Customer Success Partner

    3 months ago

    Calgary, Canada Aimsio Full time

    **Customer Success Partner | Job Description**: Since its inception in 2013, Aimsio has revolutionized the way heavy industrial companies enhance revenue from field operations, streamlining communication between remote sites and corporate headquarters. As a dynamic B2B SaaS firm with about 40 innovative team members, we are on the brink of transforming an...

  • Customer Success Manager

    2 months ago

    Calgary, Canada The Gentlemen Pros Full time

    **Overview** We are looking for a dedicated Customer Success Specialist to join our team. In this role, you will ensure customer satisfaction and retention by delivering exceptional service and support. **Responsibilities** - Deliver outstanding customer service by actively listening to customer needs and providing accurate and helpful information - Manage...

  • Customer Success Manager

    2 months ago

    Calgary, Alberta, Canada Iron Mountain Full time

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at Iron Mountain. As a key member of our National and Vertical Sales team, you will be responsible for delivering quality services and creating loyalty and retention among our customers.Key Responsibilities:Build and maintain strong relationships with customers to...

  • Senior Customer Success Lead

    4 weeks ago

    Calgary, Alberta, Canada ABC Fitness Full time

    Job OverviewABC Fitness is seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our top-tier customers, acting as their main point of contact and trusted advisor.Key ResponsibilitiesRelationship Management: Build and maintain strong, long-lasting...

  • Customer Success Manager

    6 months ago

    Calgary, Canada Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...

  • Customer Success Specialist

    4 months ago

    Calgary, Canada Pure Information Technology Inc. Full time

    **Available Position**: **About you**: You are a geek at heart who loves to talk with people and you have a passion for customer service. Others describe this as your natural approach to your work. You love cutting edge technology and think it’s fun to work with and learn about new and innovative technologies and products. As a result, you thrive in a...